Director of Environmental Services - Akron
14 hours ago
Job description
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest.
They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a Director of Environmental Services (Director of Facilities) to join our amazing teamResponsibilities:
Responsibly manages and supervises all maintenance, housekeeping, laundry, and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy
Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction
Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to ESL's annual business goals
Manages all customer service requests using the TELS work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved
Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident
Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget
Purchases parts, chemicals, and paint according to our requirements for national account spending
Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times
Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards
Implements, or directs the implementation, of all applicable ESL policies and procedures. Ensures compliance as needed
Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director
Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations
May drive company vehicle from community (only if required by community)
May perform other duties as needed and/or assigned
May perform other duties as assigned or requested
Requirements
High school diploma or general education degree (GED) required
Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication, and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals
Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company
Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community
Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment
Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment and ability to train others in their safe and appropriate use
Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet
Familiar with all types of surfaces and respective cleaners
Experience in carpet cleaning (all types) and upholstery cleaning
Understands Lock Out/Tag Out procedures
Understands SDS Sheets
Must possess valid driver's license
Connect and help residents transition from home to community through thoughtful engagement at every level of interaction
Ability to work varied schedules to include weekends, evenings, and holidays
Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
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