operations analyst ii - Orlando, United States - State of Florida

Description

Requisition No:

Agency: Elder Affairs

Working Title: OPERATIONS ANALYST II

Pay Plan: Career Service

Position Number:

Salary: $2,857.39-$3,115.47 MONTHLY

Posting Closing Date: 05/24/2024

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DEPARTMENT OF ELDER AFFAIRS

CARES 7A

*****OPEN COMPETITIVE*****

ATTENTION CANDIDATES

• All fields in the candidate profile must be completed.
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.
• Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable.
• References and file reviews from previous employment may be verified to determine suitability.
• Resumes and other documentation can be attached to provide additional information.
• The successful candidate must be able to pass a Level II Background screening.
• All previous periods of employment must be listed with address of employer, supervisor name and contact phone number. If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement: To promote the well-being, safety, and independence of Florida's elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency's mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK:

The Department of Elder Affairs provides most direct services through its Division of Statewide Community-Based Services, which works through the state's 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population. The major focus of DOEA is to provide home and community-based services to seniors who are at risk of being placed into a long-term care facility because of their degree of frailty. Ultimately, the goal is to efficiently use resources to ensure that the greatest number of elders possible get to choose where they live while living healthy, active, and fulfilling lives in their communities.

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage (over 90% paid by employer);
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click );
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities

For a more complete list of benefits, click

DUTIES AND RESPONSIBILITIES:

This is a highly responsible position that provides comprehensive administrative support in a team environment. Duties and Responsibilities include but are not limited to the following:

• Inputs client information into the Client Information and Registration Tracking System (CIRTS) and maintains data files on Medicaid clients residing in the community or in nursing facilities. Procedures may involve storing, appending, modifying, extracting, collating and merging data from files to produce reports. Independently maintains production and quality control by reviewing documents for completeness and appropriateness prior to inputting and, rejecting and/or clarifying documents as needed. Compiles and analyzes data for administrative decisions.
• Contacts clients promptly to schedule assessments and arranges staff schedules equitably and efficiently.
• Initiates, receives and screens telephone calls in a professional and courteous manner, provides routine information, and routes calls appropriately. Provides general information to long-term care facilities, county agencies, hospitals, and other private providers in the community.
• May act as a liaison between the Central Office, Bureau of Information Technology (BIT), and the field office for the purpose of regular equipment maintenance and troubleshooting as well as inventory.
• Maintains a high level of professional CARES knowledge, including an understanding of State and Federal rules and laws governing the activities performed by CARES. Improves/enhances professional knowledge, skill, and abilities through education courses, seminars, workshops, review of policies and procedures, etc.
• Sorts incoming mail and faxes. Accurately routes information either physically or through approved electronic methods to the appropriate staff or case file, prepares case files, and prepares outgoing mail.
• Maintains CARES files using approved filing methods and the electronic file room instructions. Scans paper files and applies proper naming conventions. Prepares paper records for destruction after scanning to the electronic file room.
• Tracks purchase orders and billing receipts from vendors and adheres to timely purchasing deadlines for in-house supplies. Prepares travel forms accurately and timely according to current Department guidelines.
• Completes annual medical recertification process of SMMC Long-Term Care enrollees as assigned. Evaluates and recommends the appropriate Level of Care; participates as a member of an interdisciplinary staffing team for Level of Care determination.
• Review documentation received relevant to Level of Care and information on clients. Ensures timely and accurate data collection, reporting, follow-up with individuals and documentation in accordance with established CARES policies, procedures, and regulations as directed in the CARES Handbook. Inputs assessment data into Client Information & Registration Tracking System (CIRTS).
• Monitor and prioritize cases assigned through an annual recertification process; communicates with CARES Supervisor and relevant providers to ensure the appropriate Level of Care, program recommendation, and placement recommendation.
• Coordinates all special projects as assigned by the supervisor.
• Participates in disaster recovery efforts throughout the State of Florida.
• Performs other duties as assigned.
• Attendance is an essential function of this position.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Possess strong written and oral communication skills, and uses correct grammar, punctuation, and spelling. Must be detail oriented and able to enter data accurately into a computerized system. Navigate multiple computer screens and applications. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, OneDrive and SharePoint. Prepare clear, concise, and accurate records and other documentation in a logical format.
• Knowledge of or ability to learn and apply knowledge of Level of Care rules and regulations, CARES policies and procedures, the aging process and the effects of chronic illness, community resources, as they relate to elders and adults with disabilities, ability to compile, organize, and analyze client information, ability to plan, organize, and coordinate work assignments.
• Ability to demonstrate a professional and courteous demeanor to establish and maintain cooperative working relationships with the public and staff.
• Ability to follow written and oral directions and instructions. Ability to read, understand, and apply complicated and detailed regulations, policies, procedures, and programs governing the agency. Ability to communicate clearly with others to obtain and verify information concerning eligibility.
• Must be self-motivated. Willing and able to resolve any differences with management in a constructive manner and accept and abide by management's direction and decisions.
• Ability to work in a large, open office environment.
• Ability to maintain confidentiality as required.

REQUIREMENTS:

Must have a bachelor's degree or higher from an accredited college or university with a major in a related field or a combination of education and professional experience totaling four (4) or more years in a related field.

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at . Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at , that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee's I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.