Customer Service Representative - Baton Rouge, United States - Sparkhound

    Sparkhound
    Sparkhound Baton Rouge, United States

    2 weeks ago

    Default job background
    Description

    ** Customer Service Representative**

    **Job Category****:** Call Center **Requisition Number****:** CUSTO01225 Showing 1 location **Job Details**

    **Description**

    **Location:** Work from home in Greater Baton Rouge area

    **Employment type:** Temporary Full-time (5 month project)

    **Work Schedule:** Monday Friday: Days

    **FLSA status:** Non-exempt

    ****What you will do:****

    The Customer Service Representative (CSR) is responsible for driving program success by assisting tenants and landlords who are applying for rent and mortgage assistance through a rental assistance program. As a CSR, you will provide timely and accurate information to applicants and program members via telephone in a professional manner, while simultaneous inputting data into an application system.

    We are looking for someone who has exceptional customer service skills. This person must be self-motivated, dependable, and have strong computer and interpersonal skills. This opening is remote, but specifically for candidates located in the Greater Baton Rouge Metropolitan area.

    ****Other Qualifications:****

    High school diploma or equivalent

    Excellent customer service skills or prior experience

    Polished phone etiquette, grammar, and solid computer data entry skills are required

    Strong attention to detail, time management, and decision-making skills

    Dependability is essential. Demonstrated timely, consistent job attendance history.

    Hunger for Customer Service Excellence

    Professional proficiency in the English language

    ****Bonus Points For:****

    Previous experience in a call center

    We are looking for someone who is proactive and promotes a positive work environment

    ****Theres more than just Work. We offer:****

    Competitive Pay

    An inclusive company culture

    *Sparkhound Is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected characteristics.*

    **Qualifications**

    **Skills**

    **Required**

    **Data Entry** *Advanced* **Effective Communication** *Expert* **Customer Support** *Expert* **Customer Service** *Expert* **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    Customer Service Support

    **Preferred**

    Call Center Representative

    **Licenses & Certifications**