Guest Services Representative - Jersey City - RPM Raceway

    RPM Raceway
    RPM Raceway Jersey City

    1 week ago

    Description
    GUEST SERVICES REPRESENTATIVE
    Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience.
    We provide upward mobility for all employees who look to grow in their roles and responsibilities.
    Job Description
    • Support customers by answering phone calls, greeting and assisting them in person
    • Assist customers in the self-registration process
    • Sell karting options including up-selling races & specials
    • Sales of memberships, arcade cards, snacks, apparel, parties, etc.
    • Take payment of cash, credit cards and coupons for specials, etc.
    • Scheduling and placement of customers into races, groups and teams
    • Open / close cash registers, reconcile register drawer at shift close, balance transactions
    • Prepare merchandise displays, Re-stock food and apparel and maintain inventory
    • Set-up Retail parties and small group events and provide attentive customer service
    • Act as Event Coordinator for Birthday parties and other retail events
    • Develop Daily To-Do lists and accomplish tasks as time permits
    • Open and Close Shifts with attention to preparation and readiness for following shift
    • Keep facility in premier condition at all times completing all opening and closing duties
    The Customer Service Representative's job skills and specifications include:
    • Helpful, friendly and patient attitude and disposition with ability to SMILE at all times
    • Excellent interpersonal and communication skills and a great team player
    • Ability to accurately record information with strong attention to detail
    • Able to multi-task and problem solve
    • Able to work 15 to 28 hours per week including weekends and holidays
    • Make RPM Raceway the best experience for every racer that walks through our door
    Education and Qualifications:
    • High school diploma or G.E.D. from accredited institution
    • College attendance working towards a degree is preferable with flexible hours available
    • Patient, Presentable, Punctual and Responsible

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