Client Success Manager - Fairfield, NJ
1 day ago
Job description
Please note: This is an in-person position at our office in Fairfield, NJ.
Monday-Friday 9AM-5PM.
About Restaurant Media Group (RMG)
At RMG, we're a fast-growing, tight-knit team of creatives and restaurant lovers building the #1 restaurant marketing company in the country.
We help high-end restaurants grow their revenue through high-impact content, brand-first strategy, and performance-driven systems. Our clients expect polish, performance, and professionalism—and we deliver, every time.
We're guided by
three core values
:
- Quality
– Everything we touch should reflect excellence. - Reliability
– When we commit, we deliver. - Solutions-Oriented
– No drama. Just thoughtful execution.
About This Role
This role owns client onboarding and account success. As the Client Success Manager, you are responsible for setting up new clients correctly, maintaining clear communication, coordinating internal teams, and ensuring nothing is missed or delayed. You are the primary point of contact for clients and the connective tissue between strategy, execution, and support.
This is not a creative-first or strategy-only marketing role. Marketing is part of the work, but ownership, organization, and follow-through come first.
What You'll Be Responsible For
1) Client Onboarding (Primary Responsibility)
- Own the onboarding process from kickoff through active account management
- Collect and verify client information using defined forms and checklists
- Lead kickoff calls and set clear expectations from day one
- Set up accounts accurately across internal systems and tools
- Ensure a smooth, professional onboarding experience
2) Client Account Management & Execution
- Serve as the primary point of contact for assigned client accounts
- Manage ongoing client communication via calls, email, and messaging
- Track, prioritize, and follow up on all client requests and action items
- Handle content scheduling, emails, and campaign execution
- Create marketing assets (using Canva or similar tools)
- Facilitate website updates (menus, events, popups, calendars)
- Monitor comments, DMs, and reviews to ensure timely, on-brand responses
- Schedule and manage photoshoots with photographers
- Support promotions, rebrands, and campaign rollouts
- Handle influencer sourcing and booking under established guidelines
- Run recurring check-in calls to assess satisfaction and address issues
- Manage expectations, escalate when needed, and ensure nothing slips
- Maintain accurate tracking of tasks, timelines, and deliverables
- Ensure nothing is missed, delayed, or left unresolved
Compensation & Growth
Compensation
: $17–22/hrCompensation is tiered based on experience, ownership, communication skills, and ability to manage accounts independently.
Growth Path
- Master onboarding, communication, and account ownership
- Improve systems and client experience as the agency scales
- Grow into senior client success, operations, or department leadership
What We Offer
- Direct mentorship from the founder and senior team members
- A structured, professional, and supportive work environment
- A role with real impact on client retention and company growth
- PTO, paid holidays, vacation days, and sick days
Must-Haves
- Strong phone and client-facing communication skills
- Excellent follow-up and task ownership
- High attention to detail and consistency under pressure
- Ability to manage multiple accounts without sacrificing quality
- Comfort with marketing tools—or the ability to learn quickly
- Reliable commute to our Fairfield, NJ office (fully in-person role)
Nice-to-Haves
- Agency, account management, or client success experience
- Canva or basic design experience
- Familiarity with email marketing or scheduling tools
- Hospitality or restaurant marketing experience
How We Evaluate Candidates
- Client communication scenarios (written + verbal)
- Organization and prioritization exercises
- A short, practical marketing assignment to assess execution and attention to detail
- Problem-solving under real-world client situations
- Reliability, ownership, and follow-through
Ready to Make a Real Impact?
If you value clear communication, taking ownership, and growing through real responsibility, we'd love to hear from you.
Similar jobs
We are seeking a highly skilled · Client Success Manager · to join our team. · This position is responsible for delivering exceptional client support across contract, billing, and service functions. · ...
1 month ago
The Customer Success Manager supporting the Account Teams plays a key role in ensuring high-value clients receive exceptional service smooth onboarding and continuous value from the company's products or services. · This role focuses on customer engagement issue resolution and op ...
1 month ago
The Key Account Manager is responsible for managing and growing strategic customer relationships that are critical to the company's long-term success. · This role focuses on understanding client needs, ensuring high customer satisfaction, and identifying opportunities to drive re ...
1 month ago
A-V Services is seeking an experienced Project Manager to oversee the end-to-end execution of audio-visual (A/V) multimedia projects. · ...
1 month ago
A leading AV company is seeking a Managed Services Salesperson with great customer service skills to sell onsite support solutions to clients. · ...
1 month ago
+A-V Services is seeking an experienced Project Manager to oversee the end-to-end execution of audio-visual (A/V) multimedia projects. · +Review and interpret project documentation, · Create High-Level Estimates (HLE), and comprehensive A/V Plans and coordinate with project team ...
1 month ago
+ Manage and grow strategic customer relationships · + Responsible for commercial activities in assigned accounts · + Coordinate customer requirements analysis · + Build commercial proposals and negotiate major deals ...
3 weeks ago
Advanced Recovery Group is seeking a skilled Collections Manager to oversee a team of collection agents in the (MCA) Merchant Cash Advancement collections field. · Supervise and mentor a team of 10+ collection agents · Generate regular reports on team performance · ...
3 weeks ago
Oversee client events in a seamless manner by delivering customer-success work ethic through timely communication critical thinking. · Ba/highschool or work-related experience. · 1 to 3 years of tradeshow event project management experience or fulfillment management; · ...
3 weeks ago
As a Senior Director, Brand & Channel Marketing you will be the strategic leader responsible for advancing Kyocera's unified brand presence, partner engagement, and corporate communications strategy. · ...
1 week ago
Executive to join our team. As an Account Executive, When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate abo ...
8 hours ago
Create unforgettable experiences · Curate industry partnerships · Amply our voice · Be the operational backbone · Orchestrate logistics with precisionCareer Elevation Structured onboarding with clear milestones and continued training for long-term successThe Phillip Jeffries Expe ...
1 month ago
We are looking for a Head of Technical Account Management who will be responsible for the operational delivery and management of key SLA customer functions and professional services. · In this role, you will manage a team of Technical Account Managers assigned to specific key acc ...
1 month ago
+This position requires relocation or commute to Fairfield NJ. · +Preparation and review of high net worth individual and small to medium size business tax returns · Professionally manage all aspects of the client relationship · Clients communication and supervising firm staff · ...
2 weeks ago
The position is responsible for managing the first mortgage pipeline and providing regular reports. · ...
1 week ago
+This position is located in Fairfield, NJ. Relocation or commute is required. · +Preparation and review of high net worth individual and small to medium size business tax returns · ...
1 month ago
The Clubhouse is New Jersey's premier social eatertainment venue built around Eat. Drink. Golf. · We host private celebrations, corporate events, · and high-energy social experiences in a dynamic environment.. · We're looking for an Events Coordinator to own · the full lifecycle ...
1 month ago
This is a full-time hybrid role for a Mortgage Loan Officer based in Fairfield NJ with flexibility for remote work. · ...
3 weeks ago
Our direct client is looking for a recruiter to develop and maintain a network of key talent and screen qualified candidates. · ...
1 week ago
The System Architect ? Salesforce is responsible for strategic and tactical planning, delivery and operation of IT systems that enable and support the business objectives of the client.The role requires a combination of strong technical skills and strong people skills to be able ...
3 weeks ago