Business Analyst - Austin, United States - KellyMitchell Group

Description

Job Summary:

Our client is seeking a Business Analyst who will be responsible for documenting processes to facilitate provisioning operations for partner support teams. This is an onsite opportunity located in Austin, TX.

Duties:

• Identify areas of opportunity to align legacy partner operations with current enterprise and commercial processes
• Collaborate with cross-functional teams to drive internal/external enablement
• Develop actionable steps that will improve provisioning processes and optimize results; gather and interpret data, drive benefits case assessment, identify trends and unique use cases
• Manage all project and change management activities and reporting
• Support and action teams operational rhythm and cadence (business reviews, reporting, roll-ups, benefits review committee)

Desired Skills/Experience:

• Bachelor's degree preferred or equivalent experience
• 3+ years of experience in the technology industry, with a specific focus on operations and/or partner program support
• Self Starter who is highly motivated, takes initiative and can manage day to day without direct supervision
• Fast learner who can get up to speed quickly
• Solid analytical and organizational skills
• Team Player who can put the team before self
• Ability to be highly collaborative with cross functional stakeholders
• Excellent communications skills in order to communicate consistently and effectively across all teams with ability to communicate clearly and professionally, both verbally and in writing
• Ability to be humble and accountable
• Ability to present complex information in a concise manner
• Demonstrated passion for excellence with respect to treating and caring for clients; maintains a level head and is able to handle stressful situations, complaints and challenging clients in a professional manner
• Ability to multi-task, prioritize and be detail-oriented

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered