Solutions Engineer - Shakopee, United States - Entrust

Description

Career Growth, Flexibility and Collaboration

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe.

Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact


The Company:

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.

Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe:
Securing identities is most effective when we value all identities.

We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

And, of course, to be themselves.


Position Overview:

In this role, the Solutions Engineer will be the Subject Matter Expert (SME) on the Entrust Digital Issuance Solution and will act as a technical trusted advisor for customers onboarding to our aaS/Cloud Digital platform.

This individual will be part of the Entrust Professional Services team and will be involved in the overall lifecycle of the customer onboarding process, up to the go-live phase then to the support.

The Solutions Engineer will act as the interface between Entrust and its customers, using both IT and business skills to help clients to implement tailored solutions in their business processes.

Additionally, this role will partner with sales/pre-sales to assess customer requirements and partner with R&D and product management to provide feedback for continuous improvement.

The Solutions Engineer is a technical and customer-facing role, responsible for successful customer onboarding.


Responsibilities:
Projects Delivery (60%)
Be the technical trusted advisor to Customers during the implementation phase in close relation with the project manager.
Assist Customers in the development, integration, deployment, and installation of Digital Solution in their environment.
Collaborate with project management team to deliver projects to Customers in a timely matter.

Support project managers on the technical aspects of projects (integration in Customers ecosystems like Core and processor, mobile applications development via SDK and APIs).

Lead resolution of Customers deployment issues during project phase and coordinate escalation to Product and R&D as appropriate.

Provide Customers training and support, mainly remote and occasionally on-site, on integration of SDK & APIs in a mobile/web banking application.

Review impact of new releases, new product features and delivery schedules on Customer's implementation processes.
Configure the customer environments in the Entrust cloud.

Leadership and Drive improvement (30%)
Be a Solution Subject matter to train, mentor and support other team members.
Designs user manuals (installation, operation, etc.) as well as project specific training materials

Be a proactive source of proposals regarding both implementation processes and tools improvements, and new Entrust solution or features integration.

Recommend solution improvement to improve the customer experience and efficiency.

Product Knowledge/ Skill Development (10%)
Attends relevant internal and/or external training programs to keep abreast of changes in Entrust product related technologies.
Operate within the helpdesk software, updating tickets and generating knowledgebase articles.
Reads journals or other market sources to obtain knowledge of market changes and or advances.
Complete all company training and development courses required by Entrust.


Basic Qualifications:
Software Development experience, with experience in mobile applications software development and web Services.
Bachelor's degree in computing science, engineering, mathematics, or related field of study.
Fluent in English
Ability to effectively engage and communicate with customers
Appetite in technology and innovation. Desire to learn.
Experience acting as escalation point for complex customer tickets.


Preferred Qualifications:
Experience with tokenization, tokenization platforms and associated flows (MDES, VTS).
Experience with financial payment technology.
Experience in Cloud deployments
Experienced in Mobile SDK, Web services and/or APIs.
Experienced in languages Java Native (Android) and/or Swift (IOS).
Spanish language.


Compensation Range:
The pay range for this position is $96, ,000 if located in the United States.

In the event this position is hired outside the U.S., pay ranges will vary and will be set in the applicable currency.

Actual compensation will be determined based on geographic location, education, skills and experience. Please speak with the recruiter for more details.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact


Recruiter:
Richa Srivastava

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