- Hotline and Text line: Answer hotline calls and texts and manage Lethality Assessment Program calls. Provide person-centered trauma-informed support, safety planning options and referrals to callers/DV survivors. Complete hotline forms/intakes, enrollments, and program exits. Perform conflict checks.
- Communication/Compliance: Communicate essential information to other DVS team members in appropriate logs. Accurately record client data and services, and all other required data in client database per funder and DVS requirements.
- Client Services: Assist residents with requests for personal items, access to transportation, food, and any other emergent/basic needs. Provide consistent person-centered and trauma-informed emotional support.
- Teamwork: Safe House team member. Participate in the required holiday and weekend on-call Safe House coverage per DVS policies.
- Stock bathroom and kitchen supplies. Inspect, clean, and prepare empty guestrooms for the next resident. Help manage the general cleanliness and order of the Safe House office area.
- Perform other job-related duties as requested by supervisor.
- EDUCATION/EXPERIENCE REQUIREMENTS
- Associate's Degree in the social sciences OR H.S. Diploma (or its equivalent) with relevant experience. Residential services experience preferred. Strong customer service skills.
- Bilingual skills, English and Spanish, are strongly preferred.
- Ability to remain calm in busy and stressful situations.
- General proficiency in Microsoft Office programs and web-based applications.
- Strong written and verbal communications skills.
- Desire to participate in a supportive, empowering culture that celebrates diversity.
- Sign-on Bonus
- Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
- Generous number of PTO Days banked annually
- Paid Parental Leave
- Tuition Reimbursement
- Employer- Assisted First Time Homebuyer Program
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Domestic Violence Resident Assistant - Lancaster, United States - Community Action Partnership of Lancaster County inc
Description
Job Description
Job DescriptionJOB SUMMARY
Position Title: Domestic Violence Resident Assistant
Program: Thrive to Five Program
Classification: Part-Time 3rd Shift / Permanent / Hourly
DUTIES AND RESPONSIBITIES
**Please see attached for full job description**
WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:
Equal Employment Opportunity
CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
