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- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
Front Desk Supervisor - New Orleans, United States - Remington
Description
Job DescriptionWhat you will be doing
Le Pavillon hotel is in the heart of New Orleans conveniently located in the Central Business District, a short stroll to the French Quarter, Riverfront attractions, Convention Center, Superdome and major shopping. From our standard hotel rooms to the Presidential Suite, guests enjoy wonderful amenities and services in a beautiful setting. Listed on the National Register of Historic Places, our hotel is furnished with exquisite antiques and works of art.
Requirements
What we are looking for