Central Dispatch - Naperville, United States - Altorfer

Description

Working Hours/Days:
M-F

Overview:

The purpose of this position is to provide efficient operation of the Central Transportation deliveries. As Dealers start and grow their businesses, they will face different sets of challenges, which will require different types of support. The role of the Central Transportation Dispatcher is to efficiently deliver and pick-up a variety of equipment to support needs of the customer and the dealership. To be effective the Central Transportation Dispatcher must establish an understanding of the objectives and accountabilities below. The Central Transportation Dispatcher can sit at one of the following Chicagoland Altorfer Rents locations: Naperville, IL; Wauconda, IL; Oglesby, IL; Joliet, IL; or Valpairaso, IN.

OBJECTIVES & ACCOUNTABILITIES (including, but not limited to):

• Ensure 100% on time delivery.
• Maximize routes for drivers.
• Complete timely paperwork, reporting and invoicing.
• Actively communicate with customers, sales team and rental coordinators/inside sales reps.
• Complete 100% special assignment or projects from Rental Operations and Sales Manager by required time.
• Follow established procedure to communicate with service dept. on equipment related issues.

POSITION PROFILE:

• Communications skills are essential to the success in this position.
• Discusses customer needs, suggesting the most suitable and safe equipment for the application.
• Works closely with all personnel to ensure customer satisfaction.
• Is a source of information to salespeople and coordinators about related equipment and delivery options available in the local market area.
• Asks questions about delivery conditions such as dock heights, narrow streets, etc.
• Notifies customer immediately if there are any delivery delays.

Technical Skills:

• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of common equipment loads and how to organize.
• MS Word and Excel a plus. Basic computing key to role success using software for dispatch
• Must recognize difference between similar products and the advantages / disadvantages of particular applications.
• Must have working knowledge of construction phases to properly advise applications.
• Must have knowledge of permits and how to obtain them (state, local, county).
• Must possess a valid drivers license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office environment, shop environment and may be subject to both inside and outside conditions. May, on a continuous basis, sit at a desk for a long period of time; answer telephone in the yard supporting delivery operations. Noise level in the shop/yard environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the A-Team and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.