Onsite Field Service Technician - Battle Creek - Revolution Technologies

    Revolution Technologies
    Revolution Technologies Battle Creek

    1 day ago

    Description

    *** US Citizens or Green Card holder ***

    *** No C2C ***

    *** W-2 Only ***

    Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.

    *** MUST have break/fix experience with MFD/office printers ***

    Job Summary

    Responsible for the installation, operation, maintenance, repair, and modification of MFD printer equipment. Serves as the on-site technical expert, ensuring customer satisfaction through timely service delivery, troubleshooting, and training.

    Key Responsibilities

    • Install, operate, and maintain MFD printer equipment to meet customer specifications.
    • Diagnose and resolve technical issues, recommending solutions aligned with product and customer requirements.
    • Conduct product assessments and technical analysis for implementations and enhancements.
    • Deliver technical training and product briefings to customers, vendors, and internal teams.
    • Act as the primary on-site representative for customer interactions and support.
    • Manage service calls using multiple systems, ensuring compliance with SLA commitments.
    • Maintain equipment performance within published specifications for electrical, mechanical, and print quality.
    • Communicate effectively with customers regarding service status, estimated arrival times, and resolution updates.
    • Provide guidance on product usage and features.
    • Complete all service procedures and documentation before leaving the customer site.
    • Track and report service data, including call status, parts usage, and inventory levels.
    • Maintain a professional appearance and demeanor at all times.

    Qualifications

    • 2–5 years of experience in field service or customer support.
    • Strong electro-mechanical aptitude.
    • Proven experience servicing printers, imaging devices, or related hardware.
    • Valid driver's license with an excellent driving record.
    • Proficient in administrative tasks and computer systems.
    • Ability to frequently lift up to 60 pounds. xhmxlyz

    Education

    • High school diploma or GED required.

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