Customer Experience Specialist - Cincinnati, United States - Protective Industrial Products

Description

Job Description

Job Description

Job Summary

This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution.

Essential Functions

• Responsible for managing the order process in an accurate and timely manner for customer contracts
• Responsible for driving and identifying opportunities for continuous improvement
• Utilize EDI for order processing
• Liaises with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem-solve both internal and external customer issues
• Identifies customer needs and provides a high level of customer satisfaction. This may include communication and correspondence to customers
• Contributes to a positive team environment through the achievements of team objectives and measurements. Assists team members as needed
• Provides backup-support where additional coverage is needed
• Completes other duties as assigned

Core Skills & Competency Requirements

• 1-3 years of related experience
• Solid written and oral communication skills
• EDI order processing knowledge
• Excellent time management and organizational skills
• Good interpersonal skills
• Ability to work on multiple tasks simultaneously and work across a matrixed organization
• Strong attention to detail
• Demonstrated analytical and problem-solving skills
• Superior customer service skills

Company DescriptionRapidly growing, global PPE company that offers a great work environment, casual dress, company events.

Company Description

Rapidly growing, global PPE company that offers a great work environment, casual dress, company events.