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Seymour

    Customer Service Rep - Seymour, United States - StaffWorks Inc

    StaffWorks Inc
    StaffWorks Inc Seymour, United States

    3 weeks ago

    Default job background
    Description

    Our client is one of the world's leading manufacturer of highly engineered industrial springs, fasteners, screws, bellows and related metal components. They design and create products for a variety of industries, including medical, aerospace, energy, and automotive. The Seymour location is seeking an experienced Customer Service Representative whom will establish and maintain customer relationship and customer orders/releases, and liaise between outside sales, the customer and the division.

    Essential Job Functions

    • Maintain highly accurate customer backlog
    • Manage customer purchase orders and releases
    • Transfer data to manufacturing shop tickets, and maintain constant contact with purchasing to ensure raw requirements for customer schedules are met.
    • Maintain constant contact with Engineering to ensure the proper revisions of part numbers are mastered, the proper amounts have been estimated and quoted, changes are reviewed accurately, and timely, new quotes are being processed to meet customers demands.
    • Working with outside sourcing to secure completion dates for various plating, cleaning, grinding, etc.
    • Verify customer orders reflect the correct price and timing was quoted
    • Front line responsibility of smooth handling of delivery dates and irate customers if parts are late or non-conforming.
    • Coordinate shipping activities. The entry of pre-ships which direct shipping when, where, and how to ship product to customers expectations. They maintain constant contact with shipping on a daily basis to instruct them on what may be hot and where to focus.
    • *Coordination with Quality to insure customers request for PPAP's, ISIRs or special Certifications and labeling required.
    • Front line responsibility of handling irate customer calls when parts are late or nonconforming.
    Skills & Abilities
    • Strong communication and presentation skills
    • Must be an analytical thinker
    • Negotiation skills
    • Knowledge of manufacturing and product
    • Strong knowledge of MS Office, Excel and ability to quickly learn several company based programs
    Education and Experience:
    2 year college degree preferred
    2-3 years of customer service/sales support experience, preferably in the manufacturing field

    Compensation:
    8:00 to 4:30 M-F some overtime may be required
    $20-$24

    IND-123
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