- Bachelor's degree in a scientific, business or related field (or equivalent work experience)
- 2+ years of direct food testing, high intensity customer service, or other business-related experience
- Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
- Thick-skinned – ability to receive and deliver difficult news
- Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
- Demonstrated ability to plan, multi-task and prioritize
- Demonstrated teamwork, communication (written and verbal), and organizational skills
- Ability to work independently
- Knowledge of other software applications (i.e. CRM, NIMS, CLQ, CLO, EOL, Tableau, CLIP) preferred
- Ability to work to multiple deadlines
- Ability to learn technical chemistry and microbiology testing requirements
- Ability to communicate appropriately and effectively with internal and external clients
- Positive attitude and sense of urgency
- Experience in a scientific or logistics environment is heavily weighted
- Act in a professional manner at all times including professional attire on client video calls and visits
- Knowledge of infant formula regulations preferred
- Flexibility to participate in meetings across various time zones outside core working hours
- Occasionally working extended hours in order to adhere to client deliverable timelines
- Domestic travel may be necessary
- Travel primarily to where: Client Offices, Sales Meetings, Other Eurofins locations, Trade Shows/Conferences as applicable
Client Manager - Washington, United States - Eurofins USA Food Testing
Description
Job Description
The Client Manager will be responsible for their client's satisfaction and engagement through insightful analysis, actionable recommendations, and proactive thought leadership focused on solving the strategic business needs of their stakeholders.
The Client Manager's role will include assisting clients with navigating through complex business challenges by providing insightful and actionable recommendations, contributing to overall client satisfaction and engagement, and developing your knowledge of your client's strategic business needs.
You may also have responsibility for leading and developing direct reports.Your success in this role will be driven by five key areas.
First, accurately diagnosing and decomposing your client's business issues and successfully providing recommendations and insights will demonstrate your thought leadership and analytical aptitude.
Second, you will demonstrate leadership of your client stakeholders by building strong relationships and increasing your knowledge of their strategic goals.
Third, you will demonstrate knowledge of NIQ's tools, data assets, and programs. Fourth, you may have responsibility for leading and developing direct reports. Lastly is building deep industry knowledge and expertise.All client facing associates are part of the commercial and revenue management process.
This includes, but is not limited to, identifying opportunities from client meetings and communications, socializing them to the right client leads, and supporting them so we can act on those opportunities.
We are always listening to our clients, assessing how we can help, and driving value add through expanding our engagements and services.
Key career experience(s) and development gained in this role:Develop a richer understanding of NIQ's business
Continue your journey as an SME on NielsenIQ products
Build internal stakeholder relationships
Support client teams, driving outcomes for clients
Learn our client's business processes and practices
Personnel leadership and management skills
Qualifications:
Qualifications
Bachelor's Degree Required
Ideally 4 to 6 years of experience with demonstrated expertise in syndicated data analysis in the FMCG or CPG, Retail, Consulting or Analytics
Strong analytical aptitude
Ability to articulate your point of view or recommendations in a clear and concise way both verbally and in writing
Strong project management and organizational skills
Experience working with market trends/consumer behavior/panel insights
Preferred experience with working with syndicated data and tools, e-commerce
Related industries experience to include:
Consumer Packaged Goods, Retail, E-Commerce, Consulting, Category Management, Analytics
Experience in client service environment and ability to develop, maintain and grow client relationships
Highly Proficient in Microsoft Office software
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ
News Center:
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
Other Factors:
* % that requires overnight: 1/2 of total
What we offer: As an employer, we're keen to look after our people with as much dedication as they look after our patients. That's why we offer competitive salaries, excellent training and exceptional career prospects. We're a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants.
The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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