Installation Services Technician I - Jefferson City
3 days ago
Job description
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least March 6th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber'sField Operations, the Installation Services team supports wired and wireless customer installation.
Role Description
As an Installation Technician I, known internally as an Installer Tech, you'll have the opportunity to meet new people every day in their homes and businesses as a trusted expert for installing GFiber technology in high-speed broadband, Wi-Fi and voice services. In this learning role, you will have the ability to work independently while also having variety in your day to day. At one visit you might be putting in a new line, while at the next you might be climbing a ladder or plugging in and activating a Wi-Fi network.
In this role, you'll:
Technical Expertise
- Perform installations, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.
- Update customer accounts to ensure an accurate record of their products and services to develop a positive ongoing customer relationship.
- Use installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with the permitted equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
- Manipulate connectors, fasteners, wire and use hand tools.
- Wiring single dwelling units and multiple dwelling units (MDUs). This may require working in crawl spaces, attics, and other confined spaces.
- Troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working correctly.
- Translate customer questions and interactions into actions and fixes.
- Communicate, engage, and provide customers with education on products and services.
- Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues utilizing strong communication skills.
- Demonstrate a willingness to learn and be trained on company specific training, installations, safety standards, and other critical functions needed to perform your role at a high-level.
- Ability to work in areas with exposure to moderate noise level, dogs or other house pets, construction areas, or the public in general.
- Ability to demonstrate consistent, regular, and punctual attendance.
- High School diploma or GED.
- 1 year of experience installing telecommunications or cable services.
- Valid driver's license.
- Ability to pass a motor vehicle record check that meets company standards.
- Ability to lift/move up to 50lbs of equipment as required.
- Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.
- Experience in roles that require clear communication, interpersonal, and problem-solving skills.
- Experience taking and quickly implementing feedback and new learnings.
- 1 year experience installing services for Audio/Visual, Networking, or similar industry.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
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