- A hands-on leadership position where you're on the floor, not behind a desk
- A bright, playful, family-friendly workplace where no two days are the same
- Opportunities to build real leadership, coaching, and operational experience
- A supportive team environment that encourages learning, growth, and teamwork
- Lead daily Guest Experience operations to ensure smooth, safe, and guest-focused performance
- Motivate, coach, and inspire team members to deliver amazing service with energy and positivity
- Delegate and monitor daily assignments to keep operations running efficiently
- Manage queues and guest flow safely and effectively during peak periods
- Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions
- Assist with training and documentation across all primary Guest Experience areas
- Support the development of front-line team members through coaching, feedback, and on-the-job leadership
- Uphold health, safety, and service standards across all operations
- When not serving as Supervisor on Duty, assist with training initiatives, employee engagement, audits, and development projects
- Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift
- High school diploma or GED required
- Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred
- Previous experience leading a team, project, or shift with demonstrated accountability
- Positive, outgoing personality with a passion for guest experience and teamwork
- Flexible and adaptable in a fast-paced, playful, ever-changing environment
- Strong communication skills with a calm, friendly, and professional approach to problem-solving
- Comfortable using technology and basic office software
- Reliable, trustworthy, and committed to creating magical experiences for every family
- Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
- Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
- Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
- Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
- 401(k) Savings Plan: Build your future with our company-matched retirement program.
- Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
- Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
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We are looking for Guest Experience Shift Leads to join our team. You will lead a guest-obsessed team and ensure operations run smoothly each day. · Manage crowds and jump into host roles. · Capture the essence of leading by example. · ...
Auburn Hills2 months ago
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You'll bring the energy and leadership needed to make every day at our attraction unforgettable. · Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.Take the time you need to rest,recharge,and come back ready to crea ...
Auburn Hills2 months ago
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Ready to lead have fun and build real leadership experience At Peppa Pig World of Play Michigan our Guest Experience Shift Leads play a hands-on role in creating joyful unforgettable moments for families while developing valuable leadership and operational skills. · A hands-on le ...
Auburn Hills1 month ago
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As a Guest Experience Shift Lead you'll lead a guest-obsessed team ensuring operations run seamlessly each day. · Fantastic Health Coverage: Enjoy comprehensive medical dental and vision benefits to keep you feeling your best. · Generous Paid Time Off: Take the time you need to r ...
Auburn Hills Full time2 months ago
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Lead daily Guest Experience operations to ensure smooth, safe and guest-focused performance. Motivate team members to deliver amazing service with energy and positivity. · ...
Auburn Hills Full time1 month ago
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As a Guest Experience Lead, you'll bring the energy and leadership needed to make every day at our attraction unforgettable. · ...
Auburn Hills Full time2 months ago
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Guest Experience Lead - Peppa Pig World of Play · Location (Country-State-City) US-MI-Auburn Hills · Job ID · Employment Type · Full-Time · Offer/Contract Type · At Will (US Only) · Location Name · Peppa Pig World of Play Michigan · What you'll bring to the team · Ready to lead, ...
Auburn Hills, MI3 days ago
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As Guest Experience Lead you'll lead a guest-obsessed team and ensure operations run seamlessly from open to close. · ...
Auburn Hills, MI2 months ago
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Ready to lead, have fun, and build real leadership experience? · At · Peppa Pig World of Play Michigan · , our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable leadership and operational skills. Th ...
Auburn Hills, MI2 weeks ago
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At Peppa Pig World of Play Michigan, our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable leadership and operational skills. · This is a perfect opportunity for emerging leaders who want to grow, le ...
Auburn Hills, MI1 month ago
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As a Guest Experience Shift Lead, you'll bring the energy and leadership needed to make every day at our attraction unforgettable. · ...
Auburn Hills, MI2 months ago
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As a Guest Experience Shift Lead you'll bring the energy and leadership needed to make every day at our attraction unforgettable. · ...
Auburn Hills, MI2 months ago
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The Service Experience Lead plays a key role in ensuring seamless service delivery for a defined group of clients. Acting as the central point for ticket management, this role focuses on triage, scheduling, and dispatching of support requests, · while continuously monitoring prog ...
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We're on the hunt for a high-energy leader who can lead a shift, hype the team, and keep our soccer center running smoother than a clean pass in the final third.We believe in creating an environment that becomes the "third home" for our guests — where they learn, where they live, ...
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· Job Description · Title: Digital Experience Lead · Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. · Key ...
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Guest Experience Lead - Pontiac - LEGOLAND
Description
What you'll bring to the team
Ready to lead, have fun, and build real leadership experience?
At Peppa Pig World of Play Michigan , our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable leadership and operational skills. This is a perfect opportunity for emerging leaders who want to grow, learn, and lead in a playful, supportive, and high-energy environment
As a Guest Experience Shift Lead, you'll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups) leaves with big smiles and happy memories
Qualifications & Experience
Why You'll Love This Role
Key Responsibilities
Education & Experience
Come help us create giggles, smiles, and muddy-puddle-sized fun every day at Peppa Pig World of Play Michigan
Benefits
The Perks of the Magic
Pay Range
USD $15.73/Hr.
Submit a Referral (https://careers-na-)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-MI-Auburn Hills
Job ID
Employment Type Full-Time
Offer/Contract Type At Will (US Only)
Location Name Peppa Pig World of Play Michigan
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Guest Experience Lead
Only for registered members Auburn Hills
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Guest Experience Lead
Only for registered members Auburn Hills
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Guest Experience Lead
Only for registered members Auburn Hills
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Guest Experience Lead
Full time Only for registered members Auburn Hills
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Guest Experience Lead
Full time Only for registered members Auburn Hills
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Guest Experience Lead
Full time Only for registered members Auburn Hills
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guest experience lead
Only for registered members Auburn Hills, MI
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Guest Experience Lead
Only for registered members Auburn Hills, MI
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Guest Experience Lead
Only for registered members Auburn Hills, MI
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guest experience lead
Only for registered members Auburn Hills, MI
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guest experience lead
Only for registered members Auburn Hills, MI
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Guest Experience Lead
Only for registered members Auburn Hills, MI
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Service Experience Lead
Only for registered members Rochester, MI
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Customer Experience Lead-Oakland
Only for registered members Troy, MI
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Lead Experience Designer
Only for registered members Dearborn
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Lead Experience Associate
Only for registered members Novi
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Lead Experience Designer
Full time Only for registered members Dearborn
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Lead Experience Designer
Full time Only for registered members Dearborn
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Digital Experience Lead
Only for registered members Novi
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Digital Experience Lead
Full time Only for registered members Novi
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Digital Experience Lead
Only for registered members Novi