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    Office Services Site Manager - Minneapolis, United States - Epiq

    Epiq
    Epiq Minneapolis, United States

    1 week ago

    Default job background
    Description
    It's fun to work at a company where people truly believe in what they are doing


    Job Description:


    The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites.

    Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.

    Essential Job Responsibilities
    Serves as the principal liaison between EPIQ, the client's administration and the site employees
    Provides excellent client white glove customer service to all end-users at the site
    Provides onsite leadership with the Epiq team, and encourages staff development in their careers
    Continuously looks for opportunities to increase the efficiency of our on-site operations
    Seeks opportunities to increase our capabilities and makes recommendations to the key contact
    Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
    Recruits and interviews potential EPIQ candidates for available positions at the site
    Hires, trains, manages, and evaluates all personnel assigned to the site
    Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
    Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
    Displays high ethical standard, integrity, work ethic, and loyalty


    • Compensation Range: 51,507 66,000
    Qualifications & Requirements
    High School Diploma or equivalent; College experience preferred but not require
    Previous management experience in a client service oriented field, preferably mail/copy/production
    Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
    Strong initiative required; ability to work independently with minimal direct supervision
    Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
    Ability to walk, bend, kneel, stand or sit for an extended period of time

    #INDHP

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us


    It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

    Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

    In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

    If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

    Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

    Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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