Flagship Retail Store Event Staff- Freeport, Me - L. L. Bean, Inc.

Description

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.

Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in.


Position Purpose:
Provides world-class customer service within one or more outdoor gear/apparel departments and/or one or more focus areas.

Acts as steward of the L.L.Bean brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork.

Possesses and utilizes a breadth of services levels, product knowledge and store functionality appropriate for a retail store, and can flex responsibilities according to business needs.

Available shifts:

• Day/evening

Super flexible availability guidelines:

• Minimum of 12 hours per week
• Available Saturday or Sunday

Key Responsibilities:

• Helps execute Experiential Team large and small scale events and ensure best in class customer experience through successful event.
• In collaboration with events team coordinate event preparation, day of event oversight, take down and event hind sighting.
• Execute a calendar of in store events that is linked with the appropriate season, activities, and merchandise in addition to Experiential Team plans.
• Work effectively with Store Leadership to communicate event plans day of.
• Execute scheduling of in store demos, book signings, surprise & delight moments and related events.

All of the positions require the ability to stand for as long as 8 hours.


Contributing Responsibilities:

Provide Great Customer Service:

• Welcomes all customers genuinely and in a timely fashion. Skillfully assists multiple customers by assessing needs, prioritizing the level of service each requires, and providing personal service interactions.
• Enthusiastically seeks opportunities to convert every customer. Anticipates customer's needs by observing behaviors. Continuously strives to drive sales and brand loyalty by creating experiential moments with product, and sharing product knowledge, features, and benefits.
• Builds trusting relationships with customers by making personal connections.

Resolve Problems:

• Actively listens to gain understanding of customer's unique needs. Leverages product knowledge and problem-solving skills to solve problems quickly and efficiently.
• Competently leverages technology to provide seamless, fast omni-channel service. Displays confidence, poise, and operational knowledge in all situations.
• Turns a challenge into a selling opportunity. Remains unflappable when faced with ambiguous issues. Demonstrates passion for learning new things.

Serve as Brand Ambassador:

• Understands core outdoor activities, participates in them and actively promotes them.
• Takes personal accountability for representing the core values and brand appropriately in all situations (service, dress code, interpersonal skills). Makes a positive impact on all customers they interact with.

Deliver Compelling Shopping Experience:

• Competent in maintaining a well-organized back of house and easy-to-shop floor. Understands role in creating an inspiring customer experience, on and off the salesfloor.
• Exhibits a strong detail orientation and attention to visual and merchandising standards. Maintains these exceptional brand standards.
• Follows routines that uphold store operations processes and productivity standards including replenishment, receiving, transfers, organizing stock.

Display Team Skills:

• Dedicated to winning as a team. Open to others' ideas. Takes personal accountability for creating a positive and inclusive work environment for all co-workers and customers.
• Adapts effectively to an ever-changing work environment. Quickly able to adapt to strategic and policy changes. Takes a responsible point of view.
• Adheres to policy and procedures. Responsible for creating and upholding a safe and healthy work environment.
• May be responsible for light housekeeping duties (including vacuuming, mopping, sweep, and/or spot cleaning floors & carpet as needed; spot cleaning of mirrors, windows & fixtures; dusting; cleaning lavatories & dressing rooms; emptying trash receptacles & maintaining recycling centers; performing special cleaning requests as needed.)

Order Processors

• Answer inbound customer calls at a rapid rate and use multiple systems (including ) to process orders and answer customer questions quickly and accurately in an extraordinarily helpful and friendly manner
• May also be asked to pick product from the floor to fulfill customer requests/orders and process these customer orders through the register

Greeter

• Welcoming our customers as they enter the building informing about promotions, events, construction updates, and share local knowledge of other businesses in the area

Health and Safety Requirement:
Every employee is responsible for contributing to a safe and healthy workplace.

Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Skills and Qualifications:

• Demonstrated passion for providing world-class customer service
• Friendly and outgoing communication style with the ability to engage customers in order to determine their needs, relay product information and drive sales
• Proficiency with computer systems; ability to learn and efficiently use the Point of Sale register and other online systems
• Possesses adaptability and openness to change as business processes change or sales floor needs fluctuate.
• Availability and flexibility to work varied hours to support the needs of the business, including nights, weekends, and holidays.
• Connected to the brand; has a genuine passion for the outdoors and actively participates in one or more core activities that L.L.Bean supports

Perks - Temporary employees can

• Shop online or in a full-priced Retail Store and take 33.3% off most L.L.Bean merchandise and 20% off Outdoor Discovery School adventures
• Participate in a 401K retirement program
• Borrow gear/equipment from the Employee Use Room
• Be an outsider with the L.L.Bean Outdoor Club
• Pick up and give away shifts
• $1/hr premium pay between the hours of 6pm-6am
• State of the art fitness facility

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do.

Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals.

Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside-we're all in. Visit to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe.

At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.

Over a century ago, company founder Leon Leonwood Bean set out to make a boot to keep hunters' feet warm and dry.

Today, we continue to follow the trail he blazed, adding new paths to help more people discover the outdoors, whether it's the thrill of sea kayaking, the quiet of early morning fishing or the vigor of a challenging climb.

Of course, we remain true to L.L.'s core values, and are committed to quality, service, and putting the outside, inside everything we make.

So join us, adventure awaits...

Being outside brings out the best in us, no matter where we come from or what we believe.

At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.