Client Service Representative - Tempe, United States - Trane Technologies

Description

At Trane Technologies^TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:
As a Client Services Representative, you will join Trane's best in class Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings. In this role, you will function as a key individual responsible for driving top tier customer satisfaction for all existing clients. This position works closely with all services team members and customers to ensure that their service needs are met. This position will require functions that support efficiency in sales growth along with delivering on a core business principle which is doing business with Trane an ease.

Responsibilities:

• Acts as a customer advocate to ensure that customer needs are met and exceeded resulting in satisfaction rates, retention, quotes, pull thru, and service agreement base growth.
• Provides assistance in the account management process for existing clients which includes identification and execution of additional services for client.
• Owns and manages complete sales process for all house accounts.
• Manages all National Accounts for service activities locally when Strategic Account Manager involvement is not necessary.
• Serves as primary contact for assigned customers to ensure clients are satisfied with existing service leading to account retention.
• When necessary, prepare estimates, proposals, service agreements, and other documents to complete sales process.
• Assesses and evaluates potential service agreement opportunities at startup to drive linkage.
• Acts as front-line resource to identify key players and determine if service agreement opportunity exists.
• Assists with initiating customer account setup and credit applications for all new clients.
• Manages and maintains accuracy for all Software Management tools such as CRM.
• Aids in the process of processing service work which may include but limited to: Credit Approvals, Contract Management, Transition Documentation, Certificate of Insurances
• This position is approximately 5-10% out of the office, in customers' offices, jobsites or equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
• Position will require automobile travel based on assigned customers.

Qualifications:

• Bachelor's degree in business or related area and/or equivalent with 3 years minimum related work experience in a customer service focus capacity is preferred
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
  • DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Proficiency Microsoft Office (Excel, PowerPoint, Word) products and office equipment required.
• Ability to clearly communicate including presentation skills and develop relationships
• Experience in effectively understanding and presenting technical information, and responding to questions from groups of customers, managers, and the general public.
• Proven ability to demonstrate a strong customer focus, high sense of urgency to complete tasks, and effectively manage multiple priorities.
• Ability to perform basic mathematical computations such as calculating percentages.
• Demonstrate ability to be self-driven, a collaborative team player, and assertive with solutions.
• Flexibility to work overtime/weekends, as required

Base Compensation Range: $55,000 to $82,000 with annual incentive bonus. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.