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- HEARD: Our care starts with listening well to build relationships and trust.?
- UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
- IN CONTROL: We provide one place for all primary care needs for the whole family.?
- ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
- SEEN: We honor the entirety of who each patient is and care for them at the highest level.
- Greet patients warmly and direct them appropriately.
- Schedule patient appointments efficiently.
- Update patient information during scheduling.
- Maintain accurate medical records and correspondence.
- Assist with insurance forms and handle payments.
- Manage appointment scheduling and confirmations.
- Respond to calls and route them to the right staff.
- Work effectively in a fast-paced environment.
- Ensure patient confidentiality and data security.
- Support daily patient flow and verify patient identification.
- Uphold safety standards and regulations.
- Communicate patient observations to nurses.
- Order medical supplies as needed.
- Demonstrate flexibility in scheduling.
- Attend meetings and share knowledge with colleagues.
- Maintain punctuality and respect patient privacy.
- Collaborate effectively with other departments.
- Manage medical records and follow up on missing results.
- Provide telehealth support when required.
- Perform additional assigned duties.
- Associate degree or equivalent experience required.
- 2-3 years of relevant professional experience, preferably in a customer service environment.
- Knowledge of CPT-4, HCPCS, ICD-10 coding, and medical terminology.
- Bilingual proficiency is a plus.
- Excellent organizational skills.
- Effective verbal and written communication skills.
- Strong problem-solving and analytic skills.
- Proficient in MS Office Applications with the ability to learn department and job-specific software systems.
- High attention to detail and accuracy.
- Commitment to Innovista's corporate mission and values.
- Flexibility to positively switch priorities as directed by Company leadership.
- Ability to communicate technical concepts with team members and convey basic business concepts with team members and internal customers.
- A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Dental and vision coverage
- Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
- Employee Assistance Program
- Discounts and perks on gym memberships, shopping, travel, recreation, and more
- A yearly discretionary bonus
- 401(k) with a company match
- Rewarding employee referral bonuses
- Generous paid time off policy that increases with tenure
- Nine paid company holidays + three Diversity Days
- Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
- Potential to work hybrid or remote and/or create a flexible work schedule (role specific)
- Clear career advancement and growth pathways
- Continuous education opportunities
- Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
- Company-wide socials and gatherings
- Dress for Your Day policy
- An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
patient services representative - Irving, TX , USA, United States - Innovista LLC
Description
Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health-physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.
Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.
Our values help define the patient experience and how we treat each other.
We're thrilled to announce a dynamic opportunity for you to become an integral part of ourDallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system
JOB SUMMARY
As a Patient Services Representative, you will play a pivotal role in facilitating patient interactions, inquiries, and scheduling in a fast-paced call center environment. Your primary responsibility will be to ensure efficient patient flow to clinics by managing appointments and providing exceptional customer service.
DUTIES AND RESPONSIBILITIES
We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
HEALTH & WELLBEING