Technical Support Engineer - Remote
22 hours ago

Job summary
We're looking for a Technical Support Engineer to join our Client Support Team. In this role, you will provide exceptional support to our clients by helping them use our claims platform effectively and collaborate internally to drive requests to resolution efficiently.Responsibilities:
- Be the primary point of contact for our external customers in supporting our claims management platform
- Monitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolution
- Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently
- Contribute to knowledge base articles and other documentation
Job description
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