Tax Assessor - Arlington, United States - Arlington County, VA

Description

Position Information

The Commissioner of Revenue Office is seeking a Tax Assessor to manage customer service transactions in its Vehicle Personal Property Tax Division and provide support with specialized duties in a vehicle tax assessment program.

This position will work in a call center environment counseling taxpayers over the phone, in person, online, or by correspondence, concerning their legal obligation to register their vehicles, personal property filings and prorating of personal property taxes levied by Arlington County.

The work will be performed in accordance with the rules and regulations of the state of Virginia and the procedures and policies of the Office of the Commissioner of Revenue.

Specific duties include:

• Providing technical advice and guidance to County residents in the resolution of vehicle tax assessment requests;
• Researching and responding to inquiries regarding tax laws, federal laws, state, Code of Virginia, Arlington County Codes, and individual's vehicle assessment;
• Utilizing the JD Power Official Car Guide (formerly NADA Guides), and various recognized pricing guides, records of Department of Motor Vehicles (DMV), and other technical sources;
• Classifying cases and determining appropriate tax liability, tax exemptions and tax relief;
• Prioritizing and researching vehicle personal property tax account records and generating appropriate follow up documentation;
• Conducting follow-ups on correspondence sent to taxpayers and informing taxpayers of their legal obligation to file with the County;
• Consulting out-of-state and other Virginia jurisdictions' vehicle personal property tax offices in order to determine the correct tax liability;
• Clarifying tax information, adjustments and decisions to taxpayers over the phone, through email or correspondence; and
• Assisting in the maintenance of the automated vehicle information system and maintaining legally appropriate level of confidentiality.

The ideal candidate has the following experience:

• Motor vehicle valuation and account record (VIN, Make and Model) processing, financing, registration and/or titling;
• Interpreting policies/county, state codes an/or regulations and/or tax regulations to customers; and
• Customer service in a financial services environment.

Selection Criteria


Minimum:

• High school/GED or vocational school;
• One (1) year of progressively responsible experience in tax preparation or tax assessments; and
• Customer service in the public sector.

Desirable:
Preference may be given to candidates with one or more of the following:

• Experience in personal property vehicle tax assessments
• Experience dealing with a diverse population;
• Experience performing in a fast-paced, high volume bank teller/loan processing customer service environment; and/or
• Bilingual/fluency in English/Spanish.

Special Requirements

Due to the increased demand during the tax deadline season (mid-August through mid-November) employees must be available during the months of August - November.

The Office of the Commissioner of Revenue reserves the right to change these dates.

Additional Information

Hours of work:
Monday through Friday, 8:00 a.m. - 5:00 p.m. Telework may be available for this position.

Work Type:

The Arlington Commissioner of Revenue offers a hybrid work environment and generally permits employees to work in part remotely.

The individual in this position should be prepared to initially spend most of their work hours on-site at the Commissioner's office in Arlington and would be eligible for hybrid work in the future as appropriate.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

This recruitment is open until filled with a preferred filing date of May 24, 2024. Applications submitted by the preferred filing date will be given first consideration for interviews.

Applications received after the preferred filing date may be considered for interviews if a hire is not made from applications received by the preferred filing date.

The application process will close when the position has been filled or when enough qualified applications have been received.

#LI:
Hybrid

Applicants who have questions or need assistance with the application may telephone or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.

The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.

Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at voice) or email

Eligibility for Arlington County Government employee benefits depends on your position type (permanent or temporary) and your status (full-time or part-time).

More detailed information on benefits and conditions of employment is available on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments

All jobs are permanent, full-time appointments unless otherwise stated in the announcement.


The following benefits are available:

Paid Leave:
Vacation leave is earned at the rate of five hours biweekly. Leave accrual increases gradually until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. Paid parental and family leave benefits are also offered. Leave is pro-rated for part-time employees.

Holidays:
There are eleven paid fixed holidays each year, as well as two floating holidays. Initial allotment of floating holidays may vary based on when you are hired.

Health and Dental Insurance:

Four group health insurance plans are offered - a health maintenance organization, two plans with in-network only coverage, and a high-deductible plan with in and out-of-network coveerage, along with a Health Savings Account (HSA).

Group dental insurance is also offered, with two options for coverage. The County pays a significant portion of the premium for these plans for employees and their dependents. The County also contributes to the HSA.

Life Insurance:
Basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance may be purchased for yourself, spouse, and/or children.

Retirement:

The County retirement program is made up of three parts: a defined benefit (pension) plan, a defined contribution plan (401(a)), and a deferred compensation plan The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.

You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. The County also contributes to this plan. Employees become vested in the plan at five years of service.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)).

The 457 deferred compensation plan allows you to save for retirement on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.

New employees are automatically enrolled with a pre-tax contribution equal to 2% of your pay. A variety of investment options are available for the 401(a) and 457 plans.

Other Benefits:

The County also offers health care, dependent care, and parking flexible spending accounts; adoption assistance, tuition reimbursement; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other benefits.

Permanent, Part-Time Appointments:

Part-time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.


Temporary Regular Appointments:

Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.

They are also eligible for vacation, sick leave, and paid holidays.


Temporary Seasonal and Occasional Appointments:

Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits.

Exceptions are noted in individual announcements.

01

What is your highest level of education?

• Less than High School Diploma or GED
• High School Diploma or GED
• Post High School education

02

Do you have one year of progressively responsible experience in taxation or tax assessments?

• Yes
• No

03

Please indicate how much full-time public service experience you have in a service-oriented office with high client volume.

• No

ne

• Less than 6 months
• 6 but less than 12 months
• 1 but less than 2 years
• 2 years or more

04

Check the appropriate boxes that describe your experience as it relates to the desirable criteria: (Check all that apply)

• Motor vehicle valuation and account record (VIN, Make and Model) processing, financing, registration and/or titling
• Interpreting policies/regulations and/or tax regulations to customers
• Customer service in a financial institution
• No

ne of the above

05

Please indicate your experience providing public service (please select all that apply)

• Investigating tax issues
• Providing information to taxpayers about tax laws/codes
• Providing information to taxpayers on individual's assessment
• Auditing and verifying tax records
• Analyzing financial data
• Accessing and reviewing state records and databases
• Vehicle retail sales
• No

ne of the above

06

How much experience do you have using automated systems to update, research, retrieve, and/or download information from databases?

• No

ne

• Less than 6 months
• 6 but less than 12 months
• 1 but less than 2 years
• 2 years or more

07

Please indicate your proficiency level with Microsoft Word:

• Never use
• Beginner
• Intermediate
• Advanced

08

Please indicate your proficiency level with Microsoft Excel:

• Never use
• Beginner
• Intermediate
• Advanced

09

Are you bilingual English/Spanish?

• Yes
• No

Required Question

Agency Arlington County

Address 2100 Clarendon Blvd, Suite 511

Arlington, Virginia, 22201

Phone

Website