End User Computing I, Service Desk - Phoenix - Pathward, N.A.

Description

We are a hybrid, remote-office company dedicated to growing our talent anywhere
We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.
At Pathward, we take tremendous pride in our purpose to create financial inclusion for allTM. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
While we support hybrid remote work, this job requires you to be onsite at our Phoenix, AZ location to perform the essential functions of the job.
About the Role:
Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered
What You Will Do:

• Serve as the initial point of contact for all IT support requests via phone, email, chat, and ticketing
  systems.
• Diagnose, troubleshoot, and resolve common hardware, software, and network issues.
• Accurately log, prioritize, and manage incidents and service requests in ServiceNow.
• Escalate unresolved issues to Tier 2/3 support teams.
• Support Windows and macOS devices, mobile devices, printers, and peripherals.
• Assist users with account access, password resets, MFA, and identity management.
• Support collaboration tools such as Microsoft 365, Teams, and VPN solutions.
• Other duties as assigned.
What You Will Need:
• Bachelor's degree or equivalent education and work experience.
• Up to 2+ years with bachelor's or equivalent.
• Customer-first mindset with strong problem-solving abilities.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Clear written and verbal communication skills.
• Attention to detail and commitment to process adherence.
• Team-oriented with a continuous improvement mindset.
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $43,000 - $70,000
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
#LI-Remote
Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing -
Please click here to view Pathward's Applicant Privacy Notice.
Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.
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