Service Desk Technician - Polk County, FL
8 hours ago
Job description
Service Desk Technician I (Graveyard Shift)
Location:
Polk County, FL (On-site)
Type of Role: **
Contract to Hire (6+ months before conversion to Full Time Employee)
**
Conversion Salary:
$65,000-$71,500
Schedule:
Monday–Friday | Graveyard Shift (11:00 PM–7:00 AM or 12:00 AM–8:00 AM)
Initial 3 months of standard daytime hours for training and onboarding, followed by a 1-month overlap with the current technician before transitioning to the overnight shift.
About the Role
We are seeking an entry-level
Service Desk Technician I
to join our team in Polk County, FL. This is a
Contract-To-Hire
, on-site position offering a unique opportunity to gain hands-on IT experience in a dynamic support environment. This role is part of the Infrastructure and Service Delivery team.
Technicians in this position play a critical role in providing exceptional customer support to internal users, ensuring consistent and professional troubleshooting and resolution of technical issues.
Key Responsibilities
- Deliver outstanding customer service with professionalism and patience.
- Troubleshoot and resolve hardware and software issues across various systems.
- Follow up-to-date processes for documentation and resolution tracking.
- Escalate complex issues as necessary to meet safety, cybersecurity, and quality standards.
- Participate in on-call rotations, remaining responsive during designated periods.
- Assist with the creation and maintenance of technical documentation.
- Maintain physical readiness to perform job tasks in environments that require use of PPE (e.g., steel toe boots, hard hats, gloves).
Training Path
- Months 1–3:
Standard business hours for comprehensive onboarding and team integration. - Month 4:
Shift overlap with current technician for hands-on knowledge transfer. - Month 5 onward:
Transition to permanent graveyard shift.
Requirements
Must-Haves:
- High School diploma or equivalent.
- Minimum of 6 months full-time or 1 year part-time technical troubleshooting experience.
- Self-starter with the ability to work independently after training.
- Strong verbal and written communication skills in English.
- Willingness and aptitude to learn new technologies quickly.
- Must be local to Polk County, FL area or within reasonable commute.
Nice-to-Haves:
- Technical certifications (e.g., CompTIA A+, AZ-900, or similar).
- Experience in fast-paced work environments with shifting priorities.
- Additional language skills are a plus.
This position is ideal for individuals looking to start or grow their IT career, especially those who are dependable, curious, and ready to take ownership of resolving technical challenges.
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