HVAC Customer Support Coordinator - Johnson City, United States - Johnson Controls International

Description

Be part of the future

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent, and well give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More

What you will do

The Customer Support Coordinator, under direct supervision of the Branch Service Manager, tracks and provides support for the HVAC Service team. Actively participates in accounts receivable, warranty claims support, tracking parts shipment arrivals, ordering uniforms and office supplies, and financial activities, such as report generation and subcontract processing. Also provides administrative, day-to-day support for Service Operations areas of the business.

How you will do it:

• Follows up with customers regarding quote approvals.
• Works with customer AP departments to secure purchase orders and/or customer payments.
• Works with vendors for initial vendor setup, issues vendor contract documents, and secures vendor invoices timely for job closures; coordinates with JCI Procurement team as needed.
• Assists with AR, and collections issues including the development of action items for timely resolution of customer invoice disputes.
• Provides support for the warranty claims process by researching service reports and/or coordinating with field personnel and team supervisors.
• Assists ordering and tracking of parts.
• Orders field personnel uniforms, office supplies, and vending supplies.
• Generate system reports and queries as requested.
• Provide additional operations administration support, as required.
• Maintains safety records and assist managers with safety practices.
• Assists with monthly field inventory management.
• Provides assistance to direct field labor with fleet management and service.
• Provides support with field device management ( Phones, iPad, and computer)
• Assist Customer Resource Coordinators (CRCs) with setting up new customers/vendors, subcontract generation, and ordering parts.

Required

• High School diploma or equivalent
• Two or more years of related administrative experience.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon desired business goals.
• Must have proficient computer skills: Microsoft Word, Excel, Outlook, and type by touch.
• Must demonstrate the ability to perform work independently, have solid organizational skills, and be detail-oriented.

Preferred

• Associate's or 4-year degree a plus.
• Experience and knowledge in a Service team or technical environment.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.