- Monitor and review accounts with outstanding balances to identify delinquent accounts.
- Provide excellent customer service to members by addressing their concerns and inquiries in a timely and professional manner.
- Contact members with delinquent accounts via phone, email, and mail to communicate payment reminders and discuss payment options.
- Investigate and resolve member inquiries and disputes related to billing and account balances.
- Collaborate with the billing and finance teams to ensure accurate and timely processing of payments and adjustments.
- Negotiate payment plans and settlements with members to facilitate account resolution while adhering to company policies and guidelines.
- Maintain detailed records of account communications, payment arrangements, and account status updates.
- Escalate unresolved issues and accounts to management as needed, providing recommendations for further action.
- Collaborate with cross-functional teams to identify opportunities for process improvement and enhance the overall member experience.
- Previous experience in account collections, debt recovery, or customer service roles preferred.
- Strong communication and negotiation skills, with the ability to effectively interact with members and internal stakeholders.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with billing or CRM software is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Commitment to maintaining confidentiality and handling sensitive member information with discretion and professionalism.
- Flexible schedule availability, including the ability to work evenings and weekends as needed.
-
Medicaid Recovery Specialist
3 weeks ago
Hall Booth Smith, P.C Raleigh, United StatesThe Raleigh office of Hall Booth Smith, P.C., a full-service law firm with over 300 attorneys and 30 offices located throughout the country, is currently accepting resumes for a Medicaid Recovery Specialist position. This position will be responsible for assisting clients with ge ...
-
Associates Asset Recovery Durham, United StatesAssociates Asset Recovery is looking for repossession agents that are responsible for the investigation that may lead to the recovery of assigned collateral across South Carolina, North Carolina, and Georgia. Car and truck agents will be required to thoroughly investigate the acc ...
-
Associates Asset Recovery Durham, United StatesJob Description · Job DescriptionAssociates Asset Recovery is looking for repossession agents that are responsible for the investigation that may lead to the recovery of assigned collateral across South Carolina, North Carolina, and Georgia. Car and truck agents will be required ...
-
Intermediate Care Veterinary Assistant
4 weeks ago
North Carolina State University Raleigh, United StatesPosting Details · Job Posting Information Posting Number PG193739SP Internal Recruitment No Working Title Intermediate Care Veterinary Assistant Anticipated Hiring Range $45,500 - $49,200 (commensurate with education & experience) Work Schedule TBD-nights, weekends , on-call/hol ...
-
Financial Reconciliation Specialist
1 week ago
Zillion Technologies, Inc. Raleigh, United StatesTHIS IS A DIRECT BANKING CLIENT REQUIREMENT · Those authorized to work without sponsorship are encouraged to apply please. · Reach Shaily Sharma · Email: shailyzilliontechnologies(dot)com // · US citizens / GC Holders / GC EAD's ONLY · Financial Reconciliation Specialist · Du ...
-
Retail Associate
2 weeks ago
Ross Stores Raleigh, United States Part timeRetail Associate PL0124) Description GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associat ...
-
Associates Asset Recovery Durham, United StatesAssociates Asset Recovery is looking for repossession agents that are responsible for the investigation that may lead to the recovery of assigned collateral across South Carolina, North Carolina, and Georgia. Car and truck agents will be required to thoroughly investigate the acc ...
-
Peer Support Specialist I
3 weeks ago
Recovery Innovations Raleigh, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. · Our Vi ...
-
Peer Support Specialist I
2 weeks ago
Recovery Innovations Raleigh, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. · Our Vi ...
-
Peer Support Specialist I
2 weeks ago
Recovery Innovations Raleigh, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. · Our Vi ...
-
Peer Support Specialist I
2 weeks ago
RI International Raleigh, United StatesJob Description RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and ot ...
-
Peer Support Specialist I
3 weeks ago
RI International Raleigh, United StatesJob DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and othe ...
-
Peer Support Specialist I
4 weeks ago
Recovery Innovations Raleigh, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. · Our Vi ...
-
Peer Support Specialist I
2 weeks ago
RI International Raleigh, United StatesJob Description · RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves an ...
-
Peer Support Specialist I
3 weeks ago
RI International Raleigh, United StatesJob Description · RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves an ...
-
ACT Team Certified Peer Support Specialist
3 weeks ago
SouthLight Healthcare Raleigh, United StatesCertified Peer Support Specialist - ACT Team · Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity · As our full-time Certified Peer Support Specialist (CPSS) on our ACT (Assertive Community Treatment) team, you will be respons ...
-
ACT Team Certified Peer Support Specialist
4 weeks ago
SouthLight Raleigh, United StatesCertified Peer Support Specialist - ACT Team · Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity · As our full-time Certified Peer Support Specialist (CPSS) on our ACT (Assertive Community Treatment) team, you will be respons ...
-
Anesthesia Recovery Veterinary Technician
4 weeks ago
North Carolina State University Raleigh, United StatesThe NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board cer ...
-
Certified Peer Support Specialist
19 hours ago
SouthLight Raleigh, United StatesCertified Peer Support Specialist - Wake County - Full Time · Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity · As a Certified Peer Support Specialist on our Wake County team, you will provide your assigned caseload individ ...
-
Hospital Transition Team Peer Support Specialist
3 weeks ago
Therapeutic Alternatives Raleigh, NC, United StatesOverview · The Hospital Transition Team provides short term services designed to help people maintain psychiatric progress made in psychiatric hospitals or progress related to recovery made in residential substance abuse treatment programs, connect with services and benefits quic ...
Revenue Recovery Specialist - Raleigh, United States - O2 Fitness Clubs
Description
O2 Fitness is a dynamic and rapidly growing fitness club with a mission to empower individuals to lead healthier, happier lives through fitness and wellness.
With state-of-the-art facilities and a commitment to providing exceptional service, we strive to create an inclusive community where individuals can achieve their fitness goals.
As a Revenue Recovery Specialist at O2 Fitness, you will play a crucial role in ensuring the financial health of our organization by managing delinquent accounts and facilitating the resolution of outstanding balances.
You will work closely with members, internal teams, and external partners to implement effective strategies for account recovery while maintaining a positive and professional demeanor.
Responsibilities:
in our community.