Customer Service - Stevens Point, United States - Ki Mobility

Description

Starting Wage: $15.50 per hour

No Shift Work: First shift hours only

Standard Schedule: Monday-Friday, 8am-5pm with overtime as needed.

$0 Deductible/Low Premium Medical Benefit

Employee Recognition Programs

Projected start/next training session: end of May to early June

Job Summary:

Our customer service team works directly with our customers to create a custom built wheelchair to fit the needs and ambitions of the person using it. Data Entry Specialist's work to process customer orders through internal systems and communicate with customers via email and phone.

Essential Job Functions:

To perform the job successfully, the individual must accomplish the following:

• Interact with our customers primarily through email to answer questions.
• Provide and process information in response to inquiries, requests, and orders for a wide range of highly configurable products.
• Engage with appropriate internal departments for the customer.
• Accurately prepare detailed orders based on customer supplied information
• Resolve product or service concerns/complaints by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting the correction or adjustment; and following up to ensure resolution.
• Maintain accurate paperwork to facilitate a smooth transition to other departments.
• Utilize company provided resources to maintain accurate orders.
• Participate in education/training programs as required.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to accurately and efficiently transpose information between customer orders and internal software systems
• Ability to respond effectively to new, complex and problematic situations and adapt your behavior to achieve the best outcome and respond
• Excellent oral and written communication skills
• Skilled with Microsoft Office products
• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience
• Work as a team and maintain professionalism at all levels in the organization

Education/Experience

• Minimum of 2 years of relevant experience desired
• High School diploma or GED is required
• Proficiency with computer applications and equipment
• Bilingual a plus

Working Environment:

• Standard working conditions include an office environment and manufacturing environment
• Full time (40 hours) schedule between the hours of 8:00am to 5:00pm Monday through Friday.
• Position may require extended hours or overtime on occasion
• Position requires frequent sitting, wrist manipulation, walking, and standing.
• Requires lifting up to 20 pounds occasionally.

Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.