Contact Center Representative - United States - GECU

    GECU
    GECU United States

    6 days ago

    Description

    Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate.

    Come grow your career with an award- winning team

    BASIC RESPONSIBILITIES

    Responsible for establishing accounts for members and obtaining information in order to better assist credit union members with all types of credit union deposit accounts, loan questions and other related services.

    Assists in ensuring a single call resolution through effective listening skills and probing to identify members' needs.

    Looks for every opportunity to offer financial counseling, promote all credit union products and services via remote channels and explain the deposit policies to increase member education.

    Ability to multi-task effectively and navigate through all applications/systems in order to efficiently assist members.

    TYPICAL DUTIES

    Explains to members and prospective members the philosophy, purpose, objectives and policies as they relate to the services of the credit union.

    Creates opportunities to sell all credit union products and services to members with special emphasis on promotions and new services.

    Offers financial counseling by offering services like Green Path and provides assistance in helping members restructure their finances while enhancing credit union profitability.

    Provides general information related to loan questions/makes payments to loans through ECM (Electronic Cash Management).
    Submit Loan Extension Requests via email to Loan Center.
    Accurately completes all documents related to products and services to include new accounts and assess appropriate fees.
    Assists in the collection of funds owed to the credit union on all types of accounts.

    Completes transaction requests on member accounts as it relates to balance transfers, loan repayment, loan payoff's, and maintenance of ATM and Debit card reorders.

    Answers basic mortgage related questions as it relates to Escrow Analysis (seasonal).
    Basic knowledge of Debit/Credit card information to include dispute process.
    Provides accurate information regarding members accounts to include all/any products and services offered.

    Answers any questions pertaining to check re-orders, web page, loans, online banking, bill pay, new accounts, interest rates, and dividends.

    Exercises professionalism and good judgment with members and coworkers.

    Maintain and understand compliance to ensure that work complies with GECU's established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).

    Performs other duties assigned or required in connection with the general operation of the credit union.

    PRIMARY RESPONSIBILITY
    Providing quality service is the primary responsibility of this position.

    Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.

    CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS
    Extensive knowledge of credit union products and services, with emphasis on special promotions and new services.
    Ability to deal with upset members with using tact and diplomacy.
    Ability to accurately and promptly multitask.
    Working knowledge of phone systems, calculator, personal computer and software used in the execution of their duties.
    Excellent communication skills, both oral (over the phone) and written.
    High school diploma or equivalent and 12 months of work experience.

    Requires sitting the majority of the day, lifting up to 10 pounds, bending, squatting, twisting, kneeling and reaching above the shoulder level occasionally.


    Weekly day range:
    Monday- Friday: 8:00 a

    m - 5:30 pm, Saturday:
    8:00 a.m. - 12:15 p.m.
    This position provides an opportunity for work from home, but requires flexibility for onsite/work from home.

    DISCLOSURES
    This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application.

  • Call Center Representative

    2 days ago

    Only for registered members United States

    As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. · ...

  • Call Center Representative

    1 month ago

    Only for registered members United States Remote job

    The Call Center Representative is responsible for making outbound calls to prospective leads generated through studio marketing and referral campaigns. · This role is focused on booking intro classes, increasing show rates, and supporting membership conversion efforts across mult ...

  • Call Center Representative

    2 days ago

    Only for registered members United States

    We are looking for Call Center Representatives that will be the liaison between our company and caller. · ...

  • Call Center Representative

    1 month ago

    Only for registered members United States Remote job

    +We are seeking a friendly and professional Call Center Representative to join our team.+ · +In this role you will take inbound and outbound calls communicate with customers to identify their needs,+and provide helpful solutions that ensure they have a great customer service expe ...

  • Call Center Representative

    1 week ago

    Only for registered members United States

    The Member Experience Associate is passionate about delivering the best Member Experience to our members This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. · Proactively greet and interact with members as t ...

  • Call Center Representative

    1 month ago

    Only for registered members United States Remote job

    Join us on this meaningful journey where your skills and dedication will make a remarkable difference in the lives of those we serve. · We are a diversified healthcare delivery network with facilities coast to coast, · a leader in community-based care driven by a profound commitm ...

  • Call Center Representative

    2 weeks ago

    Only for registered members United States

    As a Call Center Representative, your primary responsibility will be to provide top-notch customer service to our guests by answering incoming calls and emails from customers. · ...

  • Call Center Representative

    3 weeks ago

    Only for registered members United States Remote job

    The Patient Contact Center fulfills FCS's mission by providing world class consumer care by following its values and service standards. · Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. · ...

  • Clinic Access Center Representative

    2 days ago

    Only for registered members United States

    The Clinic Access Representative receives and assists telephone calls from patients and visitors of the Singing River outpatient clinics. He/She helps to facilitate patient care by carrying out the Representative responsibilities in a professional, efficient, and accurate manner. ...

  • Customer Success Center Representative

    1 month ago

    Only for registered members United States Remote job

    The primary role of the Customer Success Center Representatives is to answer inbound Arbiter and ArbiterPay phone calls reply to emails from our clients and help with special projects as defined by their manager. · ...

  • Call Center Representative, Education

    1 week ago

    Only for registered members United States Remote job

    This is a career position with a base compensation of $33,280 ($16.00 per hour) plus incentives that could top $20,000 a year or more. · ...

  • Mortgage Call Center Representative

    1 week ago

    Only for registered members United States

    We are seeking to fill the role of Customer Experience Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. · Assist homeowners with routine or complex issues and requests in a call center e ...

  • Call Center Representative-Inbound

    1 week ago

    Only for registered members United States Remote job

    ++We're hiring an Inbound Mortgage Specialist to work with homeowners who are behind on their mortgage and actively seeking help. · +Answer inbound calls from homeowners seeking mortgage or foreclosure assistance · Maintain accurate notes and follow-up tasks in our CRM · ...

  • Call Center FNOL Representative I

    4 weeks ago

    Only for registered members United States Remote job Part time

    We're not just hiring for experience—we're hiring for drive. If you're someone who's hungry to learn, eager to grow, and ready to roll up your sleeves, you'll thrive here. · We're looking for individuals who want to be part of something long-term—people who show up, lean in, · an ...

  • Contact Center Representative – Appointment Scheduling

    1 month ago

    Only for registered members United States Remote job

    Our Contact Center Team is hiring up to 2 new team members who bring a strong work ethic, sharp attention to detail, and a genuine desire to create positive customer experiences. · ...

  • PRN EAP Call Center Representative

    2 weeks ago

    Only for registered members United States Remote job

    Lorem ipsum dolor sit amet, · consectetur adipiscing elit. · Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Bachelor's degree in Social Work, Psychology or related healthcare field · 1-3 years of experience in a health care, managed care and/or customer service ...

  • Remote Call Center Representative (1099 Contractor)

    1 month ago

    Only for registered members United States Remote job Freelance

    +Nardamed is hiring a remote sales representative who will handle warm leads only. · +Call incoming warm leads quickly and professionally · Conduct persuasive conversations by phone · + · $17/hr + commission on every sale · ...

  • Customer Service Representative; Service Response Center- Per Diem

    1 day ago

    Only for registered members United States Part time $19.50 - $26.24 (USD)

    Documents and communicates service requests to support departments. Provides customer service contact for callers. · Answers telephones in a polite and courteous manner. · Radios or pages individuals as necessary. · ...

  • Bilingual (Spanish) Financial Solutions Representative I (Call Center)

    2 days ago

    Only for registered members United States

    We are seeking a Financial Solutions Representative I to provide exceptional service experiences in a fast-paced call center environment. · ...

  • Remote First Shift Contact Center Representative – Full Time

    6 days ago

    Only for registered members United States

    The Christian Broadcasting Network (CBN) is looking for Remote First Shift Contact Center Representatives to join our dynamic inbound contact center ministry team.. · We are seeking full and part-time dedicated customer service professionals who also love to pray and are passiona ...

  • Remote First Shift Bilingual Contact Center Representative – Full Time

    6 days ago

    Only for registered members United States

    ++The Christian Broadcasting Network (CBN) is looking for Remote First Shift Bilingual Contact Center Representatives to join our dynamic inbound contact center ministry team. · ,++Communicate and connect with established and prospective CBN partners through ministering prayer us ...

Jobs
>
Contact center representative