IBO Contact Center Support Specialist Bi-Lingual - Washington - ACN

    ACN
    ACN Washington

    2 days ago

    Description

    ACN Contact Center Support Specialist

    Our team provides clear and accurate information to ACN Independent Business Owners (IBOs) about company services and products, commission structures, policies and procedures. This role supports IBOs according to ACN's policies quality standards local state federal regulations.

    • We answer up to twenty-five incoming calls from IBOs daily respond live chat requests efficiently accurately meeting departmental goals average of ten incoming chats per day
    • We address multiple chat inquiries simultaneously maintaining professionalism urgency especially for IBOs seeking repeated resolutions (e.g., billing product details).

    To succeed in this role you must have:



    • Excellent written verbal communication skills
    • Bilingual French required
    • Detailed problem-solving critical thinking abilities
    • The ability multitask manage time effectively

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