Team Lead - Culver City, CA

Only for registered members Culver City, CA, United States

4 weeks ago

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Job Summary

We are looking to expand our store operations team with an addition of a Team Lead at our brand new store in Culver City located at 6000 Sepulveda Blvd., Suite 1200.
The Team Lead works under the direction of the Store Leader and is responsible for ensuring customers receive a positive experience during their visit to Activate and overseeing all staff on shift,

Responsibilities

  • Answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
  • Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in
  • Resolve customer complaints and escalate to the Store Leader as required;
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards;

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