- Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
- Document outcomes of all calls.
- Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency.
- Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.
- Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Complete other related duties as assigned.
-
Collections Specialist III
1 week ago
M&T Bank Corporation Getzville, United StatesManages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/ Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections. Primary Responsibilities:Initiate contact with consumer Collections, Specialist, Busi ...
-
Collections Specialist II
1 week ago
M&T Bank Corporation Getzville, United StatesResponsible for working with customers who are 30 days delinquent to arrange for payment alternatives to resolve past due situations, thereby reducing risk and maintaining relationships. They will perform inbound and outbound calls (manual & Auto. Di Collections, Specialist, Admi ...
-
Collections Specialist I
3 weeks ago
M&T Bank Corporation Getzville, United StatesResponsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via Auto. Dial. Responsible for working with customers with past du Collections, Specialist, Admi ...
-
Collections Specialist III
1 week ago
M&T Bank Getzville, United States* Schedule: Four 8AM-5PM shifts and one 12-9PM shift Monday-Friday; one Saturday morning (8AM-12PM) every 8 weeks. · ________________________________ · * Location: Getzville, NY (HYBRID: Tuesday/Thursday in-office) · Overview: · Manages complex accounts with the following areas o ...
-
Collections Specialist II
1 week ago
M&T Bank Getzville, United StatesOverview: · Responsible for working with customers who are 30+ days delinquent to arrange for payment alternatives to resolve past due situations, thereby reducing risk and maintaining relationships. They will perform inbound and outbound calls (manual & AutoDial). Position will ...
-
Collections Specialist III
1 week ago
M&T Bank Getzville, United States* Schedule: Four 8AM-5PM shifts and one 12-9PM shift Monday-Friday; one Saturday morning (8AM-12PM) every 8 weeks. · ________________________________ · * Location: Getzville, NY (HYBRID: Tuesday/Thursday in-office) · Overview: · Manages complex accounts with the following areas o ...
-
Business & Commercial Collections Specialist I
3 weeks ago
M&T Bank Getzville, United StatesResponsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. Evaluate status of loan to decide on interactions with customers, Branch Managers and Relation Relationship Manager, Commerc ...
-
Collection Specialist
3 weeks ago
Mercantile Adjustment Bureau Buffalo, United StatesA Great Opportunity Awaits You · We are looking for NON-EXPERIENCED and EXPERIENCED debt collectors to join our growing company. Are you a motivated, goal-oriented individual who wants to put your collections and customer experience to use? Do you have strong communication skills ...
-
Collections Specialist
2 weeks ago
PMS llc Buffalo, United StatesJob Description · Job Description *Lonestar Business Services* · Immediate COLLECTOR & OUTBOUND CALLER positions available · Apply today if you are unhappy with your current employer or looking for a NEW CAREER. · Now is the perfect time to join a company that values and rewards ...
-
Billing Collections Specialist
6 days ago
Erie County, NY Buffalo, United StatesSalary: $57, $72,756.00 Annually · Location : Buffalo, NY · Job Type: Full Time · Job Number: · Department: Comptrollers · Opening Date: 05/16/2024 · Closing Date: 6/5/2024 11:59 PM Eastern · Exam fee: $20.00 · Description · Erie County is an Equal Opportunity Employer a ...
-
Pharmacy Collection Specialist
3 weeks ago
Tara Pharmacy SE, LLC Orchard Park, United StatesTara Pharmacy is seeking a full time Collection Specialist for its Orchard Park, NY facility. · RESPONSIBILITIES: · Collection of third party and private pay pharmacy billing · Third party/private pay aging reconciliation for supported long-term care nursing facilities · QUALIFIC ...
-
Pharmacy Collection Specialist
3 weeks ago
Tara Pharmacy SE, LLC Orchard Park, United StatesTara Pharmacy is seeking a full time Collection Specialist for its Orchard Park, NY facility. · Join our growing team · Retirees are welcome to apply · RESPONSIBILITIES: · Collection of third party and private pay pharmacy billing · Third party/private pay aging reconciliation fo ...
-
Pharmacy Collection Specialist
2 weeks ago
Tara Pharmacy SE, LLC Orchard Park, United StatesJob Description · Job DescriptionTara Pharmacy is seeking a full time Collection Specialist for its Orchard Park, NY facility. · RESPONSIBILITIES: · Collection of third party and private pay pharmacy billing · Third party/private pay aging reconciliation for supported long-term c ...
-
Customer Service/ Collections Specialist
3 weeks ago
Stark Tech Williamsville, United StatesStark Tech is looking for a Customer Service/Collections Specialist to join the team The Collections Specialist is responsible for leading credit and collection activities with support from the business units' operating teams, as necessary. This individual will be expected to mee ...
-
Customer Service/ Collections Specialist
2 weeks ago
StarkTech LLC Defunct Buffalo, United StatesAdvance your career with the Stark Tech team. We'll shape your future together · Stark Tech is a total optimization provider of facilities and energy solutions. · Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer ...
-
Credit & Collections Specialist (Temporary)
1 week ago
New Era LLC Buffalo, United StatesThe Credit and Collections Specialist Temp has the responsibility for the collection of accounts receivable and the extension of credit for a specified portfolio of accounts. This temporary assignment is expected to last approximately 6 months with the potential to be extended de ...
-
Accounts Receivable/ Collections Specialist
1 week ago
Stark Tech Buffalo, United StatesAdvance your career with the Stark Tech team. We'll shape your future together · Stark Tech is a total optimization provider of facilities and energy solutions. · Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer e ...
-
Customer Service/ Collections Specialist
3 weeks ago
Stark Tech Group Buffalo, United Statesper hour | Buffalo, NY, USA | Hourly | Corporate | Full Time · Advance your career with the Stark Tech team. We'll shape your future together · Stark Tech is a total optimization provider of facilities and energy solutions. · Stark Tech leads the market in providing cutting-ed ...
-
Accounts Receivable/ Collections Specialist
1 week ago
Stark Tech Buffalo, United StatesJob Description · Job DescriptionAdvance your career with the Stark Tech team. We'll shape your future together · Stark Tech is a total optimization provider of facilities and energy solutions. · Stark Tech leads the market in providing cutting-edge facilities and energy solutio ...
-
Specialist for Occupational Safety
3 days ago
BlueWave Solutions Buffalo, United StatesJoin us on our journey towards a healthy future with Buffalo · We are pioneers, market leaders, and have over 40 years of expertise in occupational medicine, occupational safety, and health management. With over 3,800 professionals at 152 locations throughout Germany, we support ...
Collections Specialist I - Getzville, United States - M&T Bank
Description
Overview:
Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank.
Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship.
Primary Responsibilities:
Scope of Responsibilities:
This position works under direct supervision and does not have exclusive autonomy. In addition, this position does not have the authority to waive late fees or offer settlements.
Education and Experience Required:
High School diploma/GED plus a minimum of 1 year relevant work experience.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Education and Experience Preferred:
Associate's degree.
Previous experience in customer service, customer-facing, collections, call center or sales.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $ $25.76 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America