Implementation Specialist - Brentwood, United States - Corpay

Description

Corpay is currently looking to hire a Fleet Implementation Specialist within our North American Trucking (NAT) line of business and is located in Brentwood, TN.

In this role, you will work with associates across all departments to manage customer new account implementations.

By facilitating the implementation of products/services in a customer-focused manner, this position aids in recognizing new and/or additional revenue opportunities for Corpay.

The Implementation Specialist must have the ability to manage multiple projects simultaneously with organization and elite communication. responsible for onboarding our NAT and NAL/P clients with the products they purchased. You will report directly to the hiring manager and regularly collaborate with other team(s)/department(s).
How We Work
As an Implementation Specialist you will be expected to work in a hybrid environment.

Corpay will set you up for success by providing:

Assigned workspace in Brentwood, TN office
Formal, hands-on training
Monthly home internet stipend
Role Responsibilities

The responsibilities of the role will include:
Managing customer accounts via Salesforce CRM
Reviewing customer onboarding documents in order to setup account within Comdata systems (Web, AS400, Databases, HOST etc)
Leads consultative conversation with customer with the expectation of collecting information to establish the desired account structure that best fits the needs of the customer
Utilizing various macros, setup scripts, and API's to update customer account information in various programs
Updating and maintaining customer status' within the implementation phase for reporting purposes
Performing QA (Quality Assurance) on customer setups to ensure 100% accuracy
Ordering initial bulk of physical cards for customers
Responsible for achieving highest possible revenue attainment from each customer through Early Life Management
Assessing training needs and conducts training with the client as needed via webinars or on demand
Collaboration with sales, Implementation Project Managers, technical support, the customer and other associates in a demanding environment in order to exceed customers' needs
Working in conjunction with sales and the customer to ensure the account starts before handing off to the permanent support team
Qualifications & Skills
High school diploma or general education degree (GED) required (Bachelor degree preferred)
2+ years of experience in a professional work environment
1+ year of experience with implementations, client support, or customer-interfacing preferred
Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
Strong knowledge of Excel including the use of formulas, pivot tables, V look up, and macros
Ability to train a customer via TEAMS on how to navigate Comdata's website for their account maintenance
Demonstrated ability to work calmly in a fast-paced team environment
Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
Ability to aid in the effective and timely revenue ramp of each client is critically important
Keep informed of new enhancements to the system which will affect existing or future implementations
Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity
Strong desire to learn and grow, seeking out knowledge independently as well as structured learning
Self-starter with the ability to work independently but thrives working within a team
Strong desire to provide excellent customer service and attention to our valued customers through all communication channels
Must be based in the Middle Tennessee area. Currently working 80% remote and in the Brentwood office on Wednesday but is subject to change.
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide

Robust PTO offerings including:
major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status
protected by federal or local law.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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