- Provide critical day-to-day IT support in a scientific laboratory environment
- Work with scientists and computer support colleagues to evaluate, develop, implement and maintain systems to improve laboratory processes, streamline workflows, and generally increase productivity in laboratory operations
- Work very closely with vendors, especially when implementing new features and systems. Develop excellent working relationships with them, and learn as much as possible from them
- Manage, configure, and troubleshoot systems, applications, and desktop issues
- Maintain backups of lab computers and pay attention to the backups
- Demonstrate ownership of the entire lifecycle of lab applications
- Manage application licenses and renewals
- Create & update documentation on equipment, configurations and procedures.
- Work on other tickets coming into IT Help desk to resolve customer issues within SLAs
- Teach I.T. colleagues about your areas of expertise and how to back you up.
- Continually focus on developing technical expertise through self-development of skills and knowledge. Read the documentation. Study and exercise the applications in your test environment.
- Other duties and responsibilities may be assigned
- A sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment.
- Have experience in providing top-notch customer service
- 3 years of experience supporting a scientific laboratory environment. Will consider senior systems administrators with advanced skills and solid experience outside a lab environment.
- Excellent Communication and documentation skills (create Knowledge articles)
- Solid knowledge of fundamentals: name resolution, TCP/IP, Windows security, authentication
- Bachelor's Degree preferred
- 5 years of experience supporting a networked computer environment with Windows 7/XP desktop and Windows 2003/2008 server
- Experience as technical and business liaison between end-users and software vendors a plus
- Systems Administration experience with instrumentation and software such as Agilent ChemStation, Dionex Chromeleon, Mettler LabX, and backup software a plus
- Experience working with lab instrument software such as Biocel, Beckman, National Instruments, Tecan, Sciex Analyst, Bruker, TA-DSC, TA-DMA, JKem control module, MBraun drybox, etc., a plus
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