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    Senior Salesforce Product Owner - Richland, United States - Gesa Credit Union

    Gesa Credit Union
    Gesa Credit Union Richland, United States

    2 weeks ago

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    Description
    Job Details

    Level
    Senior

    Job Location
    South Richland HQ - Richland, WA

    Position Type
    Full Time - Salary

    Education Level
    4 Year Degree

    Salary Range
    $97, $146,989.24 Salary/year

    Description

    Take a leap and join our team

    At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset.

    But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed.

    Because we know we go further when we go together.


    Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people.

    You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.


    Get to know us:
    About - Gesa Credit Union


    Role Summary:


    Under the general supervision of the AVP of Product Management, the Senior Salesforce Product Owner is responsible for the technical life cycle of the digital products they have been assigned.

    This includes the development efforts, configuration changes, escalated support, maintenance, and administrative responsibilities such as documenting technical requirements, product road maps, vendor contracts, and budgeting associated with the product.

    The Senior Salesforce Product Owner will collaborate with Stakeholders and vendors regularly to deliver new products and enhance existing products that meet the needs of the Credit Union.

    The Senior Salesforce Product Owner will represent business needs and priorities of the credit union to the vendor, manage the product backlog, and incorporate feedback from business stakeholders to guide continuous product improvement.

    Products that would fall under the responsibility of the Senior Salesforce Product Owner would be Salesforce Financial Services Cloud, Salesforce Marketing Cloud, and other custom developed Salesforce Products.

    *The Senior Salesforce Product Owner position has the ability to work fully remote from Washington, Oregon or Idaho.
    • What You Will Be Doing:Understands business and end-user needs; and can identify and prioritize features to be delivered to meet those needs.
    Directs and oversees the lifecycle of products and applications, including prioritizing all work efforts associated with products.
    Has a strong understanding of the system architecture of the product they are responsible for, to include the server infrastructure, network, and data they rely on?

    Identifies product strengths and weaknesses and works with all parts of the organization to implement and configure the product where needed.

    Manages vendor relationships to the extent of assisting with the review of and negotiation of contracts alongside the business stakeholder.

    Collaborates with business units when in the process of discovery for new vendors and or products.
    Develops near and long-term product roadmaps.
    Set expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
    Works with business and technical stakeholders to develop and document user stories.
    Collect and understand the technical requirements for new product implementations and enhancements.
    Provides application support when escalation to a subject matter expert is required.
    Identifies defects and sees them through to resolution as needed.
    Ensures that their respective product is compliant with regulatory requirements, secure, and disaster resilient.
    Ensures upgrades are planned and completed, maintaining compliance with standards and control procedures.
    Prioritize and maintain the product backlog.
    Analyze end user feedback and operational metrics, to identify and understand product needs.
    Work with the development team to create acceptance criteria and definitions of failures.
    Assist the team on the development of feature tests, test cases, and regression tests.
    Performs other duties as assigned.
    Collect and report on Key Performance Indicators of the Products they oversee.
    Mentor other Product Owner's and provide guidance and feedback on best practices related to Product Management
    Perform other duties as assigned.


    About You:

    Core:
    Member and Relationship Centricity

    Collaboration and Empowerment

    Development

    Accountability

    Innovation


    Functional:
    Leadership

    Business Literacy

    Analytical Thinking

    Influence

    Initiative

    Decisiveness

    Results Orientation

    Conflict Resolution

    Problem Solving

    Organizational Awareness

    Product and Service Knowledge

    Listening

    Qualifications


    What You Will Need:
    Minimum of 3 years of product ownership/management experience
    Minimum of 5 years of experience related to Salesforce.
    Minimum of 3 years of vendor management experience
    Bachelor's degree in business administration or related field (or an additional 4 years of relevant experience in lieu of a degree)
    Ability to understand complex business problems and identify and interpret business needs.
    Strong problem solving and analytical skills.
    Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
    Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities.
    Strong organizational skills
    Works effectively independently, as well as collaboratively.
    Adapts to and manages change with ease.
    Financial Services experience
    Has a desire to continuously develop their professional skills and knowledge?
    Knowledge of agile development methodologies and planning tools (e.g., JIRA, Trello, and Confluence) preferred.


    PREFERRED QUALIFICATIONS:
    CSM (Certified Scrum Master)
    CSPO (Certified Scrum Product Owner)
    Related Product Owner/Management Certifications

    Our Team Member Value Proposition:
    In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:
    Competitive Pay
    Medical, Dental, Vision, and Life Insurance
    20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
    401(k) Match
    Incentive Program
    Tuition Assistance and Student Loan Repayment
    Commuter Benefits
    Paid Time Off to Volunteer in the Community
    Product discounts
    Engaging Work Environment
    Rewards and Recognition Programs


    Salary Range:
    $97, $146,989.24

    Get wise to what's possible with a career at Gesa. Join us


    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact the HR Department at or to request an accommodation.

    Gesa Credit Union reserves the right to revise or change the job description as the need arises.

    This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

    Selected candidate(s) must be able to pass a pre-employment credit/background check.

    Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

    Equal Employment Opportunity )
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