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Mustang

    Branch Manager, I - Mustang, United States - BancFirst Corporation

    BancFirst Corporation
    BancFirst Corporation Mustang, United States

    3 weeks ago

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    Description
    Branch Manager Mustang, OK

    Onsite Position

    620 E. Highway 152, Mustang, OK 73064

    Full Time


    POSITION SUMMARY
    This is a working management position.

    This job requires you to work with customers on a daily basis through numerous channels including, but not limited to, working the teller line, opening accounts, answering incoming customer service calls and dealing with customer issues.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Manage the day-to-day running of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, working daily reports, completing any next day check back as needed, making referrals of BancFirst products and all other Customer Service Representative duties.

    Manage the customer service level of the Customer Service Representatives, Teller Supervisor and Tellers. Extraordinary customer service will be required of each employee at all times.


    Brief employees on current sales goals, promotions and all other relevant information while working closely with the Retail Sales Coordinator.

    Recognize employee achievements and encourage excellence in the work environment.

    Evaluate employee performance and provide feedback and coaching as needed.

    Responsible for coaching, counseling and disciplinary action of branch personnel.


    Oversee and help manage employee's overtime, time management and resolve issues as they arise while adhering to high ethical and professional standards.

    Perform other job related duties as assigned.


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.


    REQUIREMENTS
    3-5 years Retail/Branch Manager experience

    Ability to motivate staff and assist in maintaining goals

    Must be proficient in opening new accounts, servicing accounts, and working in a Teller position

    Must be able to interact with other offices and departments for accurate resolutions to problems/errors, in addition to the timely completion of job tasks

    Must be flexible and able to work additional hours when crucial to the branch environment

    Customer and employee conflict management is critical

    Knowledge of sales tools and presentation

    Knowledge of daily bank operations, including security issues

    Knowledge of federal, state, and bank policy, procedure and regulations

    Critical thinking, must work well under stress and deadlines


    PREFERRED SKILLS
    Bilingual (Spanish) a plus

    PHYSICAL
    REQUIREMENTS
    Constant use of computer screens and reading of reports

    Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile

    Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

    Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials

    Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags)

    Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities.

    BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities.

    Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

    EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.

    Diversity...Our differences enhance business performance.
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