Physical Therapy Manager - South Portland, United States - InterMed, P.A.

Description

Job Description

Job Description

Working under the general supervision of the Director of Ancillary and Specialty Services, this position is responsible for workflow, financial performance, and the overall management of department operations to achieve expert care, superb service, and maximizing staff productivity.

This role will include oversite of all Physical Therapy locations, including employer-based services of on-site Physical Therapy.

The Physical Therapy Manager works closely with the organizational management team on strategic planning, program development, continuous quality improvement and financial/budget reporting and monitoring.

This role will require building relationships and workflows with external stakeholders to ensure optimal, comprehensive care management.

This dynamic leader will leverage evidence-based practice, innovative technology, service line diversification to deliver to patients exceptional value with ideal access and market leading outcomes, culminating in a premier care experience.

ESSENTIAL FUNCTIONS

Staff Management – Overall responsibility for management of staff, including Physical Therapy Leads, Physical Therapists, and administrative supervisor staff within the Physical Therapy departments.

Will work in coordination with the administrative supervisor and clinical manager of musculoskeletal services regarding athletic trainer and administrative support staff of the department.

Determine staffing levels based on patient care needs/modalities, patient flow, patient diagnoses, staff skills and other clinic needs
Directly supervises staff and practitioners within the clinics
Interview, select and hire new employees
Coordinate and/or monitor orientation of all new employees
Work with Human Resources to assure compliance with State, Federal and OSHA requirements for staff
Foster productive practices which reflect InterMed's Mission Vision and Values for excellence in the delivery of patient care
Develop, maintain and periodically reassess staff education programs
Coordinate and/or monitor staffing hours, payroll records, time off requests, CME scheduling and reimbursement
Coordinate and/or facilitate staff evaluations and performance, developing standards, and ensuring basic competencies for all staff
Promote clinical development initiatives to promote and foster growth of clinicians while meeting strategic goals of department

Clinical
Responsible for maintaining a caseload and all associated care requirements noted in the role and duties of a treating physical therapist
Caseload volume and productivity expectations to be made in coordination with Director of Ancillary and Specialty Services

Leadership
Establish credibility and a strong presence in all physical locations
Acts as a change management champion
Helps create and implement action plans developed as part of LEAN and Six-Sigma continuous improvement process
Prioritizes, organizes and plans work independently
Establishes expectations and models behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer
Develop a system for objectively monitoring department performance and creatively seek solutions to foster quality improvement
Continuously optimize staff roles and responsibilities to meet performance goals
Develop and maintain an open and effective line of communication with the clinical team, InterMed physicians and staff
Work collaboratively with the management team, referring physicians and referring offices to build trust and ensure effective working relationships
Guide efforts to create and communicate clinical offerings, educational series, and care innovation to the broader organization.

Operations
Coordinate and/or monitor staffing, working in conjunction with the department leads, musculoskeletal clinical manager, and administrative supervisor
Coordinate and/or monitor clinician schedules to optimize patient access
Review and revise staff scheduling templates
Coordinate and/or monitor space and room assignments for optimal patient flow
Coordinate and/or monitor therapist, athletic trainer utilization and staffing resources
Support and facilitate referral management process
Oversee departmental policy and procedure development. Review and revise policies and procedures on regular intervals. Ensure employee compliance with policies and procedures
Develop protocols to improve patient care and overall patient experience
Develop protocols and create standards of care within department
Monitor, communicate and address key performance metrics for the department
Maintain appropriate levels of medical supplies and other inventories pertinent to overall operations and patient care
Develop and execute operational plans to successfully implement strategic initiatives
Facilitate monthly staff meetings to provide updates to staff
Coordinates audits of clinician documentation on scheduled intervals and provides feedback to clinicians on note content, billing and coding
In partnership with InterMed's Business Intelligence department, develop and review department trends
Understand and ensure department adhere to professional federal and state practice requirements
Implement and operationalize compliance processes per various contracted entity requirements

Financial and Administrative Accountability
Assume management and administration of department operational and capital budgets
Works closely with Program Director of Workplace Health in the development and management of onsite client budgets
Coordinate, review and monitor staffing hours while maintaining adequate staffing levels
Monitor budget and report on variances; analyze monthly reports and identify trends
Monitor clinic utilization and provider productivity, addressing individual performance directly with clinicians and reporting trends to Director
Act as a resource to staff and disseminate updates in a timely manner
Monitor therapist incentive programs
Ensure notes and charges are completed and submitted in a timely fashion

Strategic Planning and Program Coordination
Assess current state of department with relation to existing goals and plans
Collaborate with internal and external healthcare organizations on patient initiatives to ensure InterMed's positioning as a leader in healthcare improvement and quality
Collect and distribute clinic data to support continuous improvement efforts
Identify opportunities and works collaboratively with director and clients to implement agreed upon services and solutions.
Assist with development of business plans for new programs and other strategic initiatives
Create department task plans with resource identification, role descriptions, and action plans to include timelines and a delivery schedule
Participate in management team meetings, interdepartmental problem solving, and policy development
Understand industry trends with payers, billing, employer-based services and compliance of Physical Therapy services

Confidentiality
Demonstrate knowledge and understanding of patient privacy rights under HIPAA guidelines.

Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.

Access and use the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

JOB REQUIREMENTS
Physical Therapy degree required
An active unencumbered Maine Physical Therapist license required
Minimum of one to three years of management level experience, preferably in a hospital or medical group setting, including medical insurance, coding and reimbursement
Demonstrated formal leadership training experience preferred
Previous supervisory experience in a clinical setting or corporate setting is strongly desired
Proven record of success working in a collaborative manner with physicians and other senior management
Excellent professional judgment and decision making ability
Proven Leadership skills and ability to motivate and support employees to reach optimum performance
Excellent communication skills both oral and written
Excellent organizational skills and the ability to simultaneously manage competing priorities
Ability to foster an enhanced team environment
Ability to prioritize, organize, and plan work independently
Committed to excellence in customer service and clinical care

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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