- Manage the day-to-day tasks of season ticket accounts by renewing and increasing account revenue; Provide highest level of service excellence; Proactively work to increase customer loyalty, renewal percentages and generate additional revenue for the Club
- Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.; Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
- Conduct high numbers of service & sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena & off-site visits; Generate new revenue through referrals, up-selling, and cross-selling; aggressive prospecting in order to generate new business relationships
- Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
- Meet or exceed weekly, monthly, and annual sales goals and activity requirements
- Perform "game day" responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables
- Ability to provide an outstanding level of customer service
- Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
- A go-getter, with drive and initiative to succeed and develop a career in the sports and entertainment industry
- Ability to support a team environment and adhere to departmental guidelines
- Outstanding listening, written, and verbal communication skills, preferably in English
- Highly organized, resourceful, detailed-oriented, quick learner and time management skills
- Ability to professionally communicate and interact with all levels of management
- Ability to professionally handle highly sensitive and confidential information
- Ability to provide sales reports and contact status back to management on a daily and weekly basis
- Ability to thrive under a competitive sales environment
- Ability to consistently re-prioritize based on sales needs
- Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- A minimum of Entry Level Non-Exempt 0-2 years of related work experience
-
Membership Service Executive
2 weeks ago
AEG El Segundo, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annuall ...
-
Membership Service Executive
2 weeks ago
AEG Worldwide El Segundo, United StatesFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and ...
-
Accounting Manager
6 days ago
International Executive Service Corps Torrance, United StatesRequired Skills & Qualifications: · Bachelor's degree in Accounting, Finance, Business Administration or a related field, or equivalent work experience. · Minimum of 5 years' accounting or finance experience required in a comparable position · Minimum of 3 years' experience in ...
-
Service Executive
3 weeks ago
onefinestay Los Angeles, United States Part timeWe are onefinestay, the world's leading luxury private rental brand, where guests receive a unique opportunity to live like a local in exceptional private residences. Our mission is to provide our guests and homeowners with superior service, setting us apart from our competitors. ...
-
Executive Director, IT Services
1 week ago
City of Hope Duarte, United StatesJoin the transformative team at · City of Hope · , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. · City of Hopes growing national system includes its Los Angeles campus, a network of clinica ...
-
Executive Director, IT Services
1 week ago
City of Hope Duarte, United StatesJoin the transformative team at · City of Hope · , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. · City of Hope's growing national system includes its Los Angeles campus, a network of clinic ...
-
Executive Director, IT Services
1 week ago
City of Hope Duarte, United StatesJoin the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care lo ...
-
Client Services Executive
4 days ago
Western Asset Management Pasadena, United StatesWestern Asset Management focuses on supporting our clients' financial goals and creating positive outcomes for all kinds of people. Primarily a globally integrated fixed-income manager, we source ideas and investment solutions worldwide, with an emphasis on long-term fundamental ...
-
Client Services Executive
3 days ago
Western Asset Management Pasadena, United StatesWHO IS WESTERN ASSET · Western Asset Management focuses on supporting our clients' financial goals and creating positive outcomes for all kinds of people. Primarily a globally integrated fixed-income manager, we source ideas and investment solutions worldwide, with an emphasis on ...
-
Amazon Culver City, United States· The Amazon Music's Artist/Label Products and Services team seeks a dedicated, self-driven Executive Assistant with proficient communication and project management skills to support two Directors. In addition, you will partner with the existing EA team to offer comprehensive su ...
-
Sales Executive, Urology
2 weeks ago
KARL STORZ Endoscopy - America El Segundo, United StatesI. Job Purpose · Effectively consult, manage and sell the complete range of KARL STORZ Urology & Gynecology endoscopic products, solutions and services to meet customer requirements as well as KSEA growth targets within a defined territory. As a U/G Sales Executive, you represen ...
-
Amazon, Inc. Culver City, United StatesBASIC QUALIFICATIONS- 2 years of senior level leadership support, or 1 years of Amazon experience- 2 years of professional or military experience- Experience with executive level calendar management- Experience with domestic or international travel c Executive Assistant, Artist, ...
-
Executive Director Perioperative Services
1 week ago
MemorialCare Health System Long Beach, United States· Description - External · Title: Executive Director of Peri-Operative Services · Location: Long Beach, CA · Department: LBMC/MCWHLB Nursing Administration · Status: Full-time · Shift: Days · Pay Range*: $182k - $274k/annually · At MemorialCare Health System, we be ...
-
Senior Underwriter
1 week ago
International Executive Service Corps Glendale, United StatesWorkers Compensation Senior Underwriter (Carrier) | 100% Remote must work West Coast hours (M-F 8am-5pm PT / M-F 11am-8pm ET)-covering California.General Summary:EMPLOYERS (NYSE: EIG) is looking for a Senior Underwriter, responsible for underwriting new and renewal Workers Compen ...
-
Senior Underwriter
18 hours ago
International Executive Service Corps Glendale, United StatesWorker's Compensation Senior Underwriter · (Carrier) | 100% Remote – must work West Coast hours (M-F 8am-5pm PT / M-F 11am-8pm ET)-covering California. · General Summary: · EMPLOYERS (NYSE: EIG) is looking for a Senior Underwriter, responsible for underwriting new and renewal ...
-
Senior Acquisition Analyst
2 weeks ago
SAIC El Segundo, United StatesDescription · SAIC is seeking an Acquisition Analyst to serve as a subject matter expert to assist with financial execution and delivery of Space Command and Control software systems. You will play a crucial role in providing recommendations translating mission needs into operati ...
-
Senior Acquisition Logistics Manager
3 days ago
Tyto Athene, LLC El Segundo, United StatesTyto Athene is looking for several Senior Acquisition Logistics Managers to support the SSC Product Support Manager (PSM) within SSC's SDA&CP Directorate (SSC/SZ and SSC/SZP). SSC/SZ provides the nation's warfighters a premier electronic warfare capability to enable securing spac ...
-
Residency Program Coordinator
1 week ago
International Executive Service Corps Torrance, United StatesResidency Program Coordinator · Required Skills & Qualifications · : · Bachelor's degree in Healthcare Management, Business Administration or related degree or equivalent work experience. · Prior experience in academic medicine clinical/administrative operations (minimum 2 ye ...
-
Netflix Los Angeles, United States Full timeThis is your chance to be at the forefront of Netflix's new offering of Video Games. Netflix is revolutionizing entertainment. We connect people globally with movies and shows by delivering outstanding content and technological innovation through the world's leading streaming ent ...
-
Software Product Manager
2 weeks ago
SAIC El Segundo, United StatesDescription · SAIC is seeking an experienced Software Product Manager to assist the Chief of Product and Senior Program Manager in development of user needs, manage them through execution and deliver Space Command and Control software systems. You will play a crucial role in prov ...
Membership Service Executive - El Segundo, United States - teamworkonline
Description
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer
JOB DESCRIPTION
The Membership Service Executive, Ticket Sales & Service is extremely proficient in customer service, retention and cross selling to current LA Kings Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to maximize revenue by renewing season tickets, selling new season tickets, cross selling groups, partial plans, and single seats. New revenue and renewal goals will be set for Executive and tracked regularly.
ESSENTIAL FUNCTIONS
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The Membership Service Executive must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
QUALIFICATION STANDARDS:
Education:
Experience:
Pay Scale: $22.84
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
#LI-LAKings
