Human Resources Assistant - Saint Paul, United States - Dahl Consulting

Description

Seeking a new job opportunity in the Twin Cities area? Don't miss this role Dahl Consulting is currently partnering with a leader in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Human Resources Assistant for a contract position Interested? Get more details below.

• Contract Duration: 12 months
• Worksite Location: St. Paul, MN

Human Resources Assistant Job Description:
The Employee Services Unit (ESU) is a global inbound contact center that handles general HR questions for the US, Canada, United Kingdom, and Ireland. Associates will receive training on HR policies and practices so these can be effectively applied during customer interactions. A new associate typically spends 85% of their day taking inbound calls and 15% handling emails and other tasks.

What you'll do as a Human Resources Assistant:

• Answer inbound calls, emails, and chats from customers (current employees, retirees, and job candidates) regarding payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing, and other miscellaneous HR questions
• Apply HR policies, practices, and technology to effectively provide guidance and resolutions to our customers
• Document call, email, and chat cases accurately and research answers or route to second level support when first call/contact resolution is not possible
• Manage open cases and follow-up with team leadership or other HR department resources until cases are resolved
• Understand and follow all policies and procedures

What you'll bring to the Human Resources Assistant role.

• High school degree or equivalent required; Bachelor's Degree in Human Resources or related preferred
• Licensing or Certificates
• 1 year of HR or equivalent customer service experience preferred
• Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills

Take the first step on your new career path To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps For questions or more information about this role, please call our office at

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you

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