Technical Research Manager - Renton, United States - PACCAR
Description
Requisition SummaryThe Technical Research Manager is a key role to the success of our customers and maximizing UPTIME.
This high impact, strategic influencer will be responsible for managing and leading a staff of Technical Research agents and Liaison Engineers in the Research Department.
The Technical Research Manager is responsible for driving strategic improvements to reduce service time to response and managing the day-to-day customer (dealer and internal) requests ensuring quality responses that provide legendary service to the customer.
This requires creative problem-solving skills in unique, fluid circumstances; resolving complex dealer and fleet requests; thinking outside the box while working in a fast paced, time sensitive environment; and developing and maintaining excellent customer relationships.
Job Functions / ResponsibilitiesAssign and prioritize workload based on case volumes. Ensuring engineering projects are turned around as quickly as possible providing potential parts sales.
Resolve issues/roadblocks for department on current and new products with Kenworth, Peterbilt, DAF, Marketing, Pricing & Materials Departments
Maintain quality standards on case responses from Liaison Engineers & Technical Research agents
Develop staff skills to resolve cab, axle weldment and engineering cases.
Measure daily, monthly, and yearly performance goals/metrics.
Prepare and maintain department budget, working with accounting on variances.
Present as required to management status updates, department overview, and dealer training.
Qualifications
Bachelor's degree in engineering, business or appropriate field required
6 Years of relevant work experience
Proven leadership experience required
Demonstrated analytical and negotiation skills
Excellent communications skills, both verbal and written
Strong customer service skills
Familiarity of truck parts and components
Firm understanding of PACCAR systems including AS400, COPICS, ECAT and
Additional Job Board Information
PACCAR Benefits
As a U.S.
PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
This position may offer relocation assistance benefits
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $96, $136,290.00 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results.
Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints.
We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.
Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company InformationPACCAR is a Fortune 500 company established in 1905.
PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.
PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.
PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR.
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