- Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.
- Answers customer inquiries, primarily over the telephone, e-mail or facsimile.
- Develops strong working relationships with assigned clients and FIS resources.
- Serves as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
- Provides support in research and resolution of problems and inquiries.
- Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed and all operational arrangements are in place to service assigned accounts.
- Keeps abreast of new products/services and changes to existing products/services.
- Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
- Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
- Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
- Responsible for tracking and coordinating the resolution of customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and client retention activities.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help
- Other related duties assigned as needed.
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner
- Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business
- Ability to understand and apply concepts
- Ability to handle projects commensurate with job expectations
- Ability to analyze and solve problems using learned techniques and tools
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Flexibility, versatility, dependability
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Knowledge of FIS products and Services
- Organizational and time management skills required
- Strong problem solving skills
- Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Is resourceful and proactive in gathering information and sharing ideas
- Ability to work both independently and in a team environment
- Some flexibility of hours is requiredFIS JOB LEVEL DESCRIPTIONSenior level support role. Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Works under moderate supervision with limited latitude for independent judgment. Consults with senior peers on complex projects to learn through experience. Researches technical issues and documents resolution. May have own client base or work on a team. Typically requires up to three years of experience.
-
Insurance Account Representative
1 week ago
Heather Thies - State Farm Agent Clermont, United StatesPosition Overview · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my s ...
-
Account Representative
2 days ago
Scott Sutton - State Farm Agent Erlanger, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · Successful State Farm Agent is seeking a qualified sales professional to join their winning team as an Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping grow our cust ...
-
Client Relations Account Representative II
2 days ago
Jobs for Humanity Union, United StatesCompany DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS GlobalJob Description Position Type : Full time Type Of Hire : Experienced (relevant ...
-
Account Representative
1 week ago
Scott Sutton - State Farm Agent Erlanger, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Crestview Hills, KY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Scott Sutton - State Farm Agent, you will build and develop custome ...
-
Account Representative
1 week ago
Rick Verst - State Farm Agent Hebron, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our busin ...
-
Insurance Account Representative
2 weeks ago
Scott Sutton - State Farm Agent Erlanger, United States Full timePosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value- ...
-
Accounting Representative
1 week ago
Great American Insurance Group (DBA) Cincinnati, United StatesBe Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expe ...
-
Account Representative
5 days ago
Mariner Finance, LLC Groesbeck, OH, United StatesAre you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for career growth? If you answered yes to these questions, our Account Representative positi ...
-
Account Representative
2 weeks ago
Joe Dougherty - State Farm Agency Intern Cincinnati, United StatesJob Description · Job DescriptionBenefits:Team Building experience · Bonus based on performance · Competitive salary · Flexible schedule · Opportunity for advancement · Paid time off · Training & development · AGENCY DESCRIPTION: Are you outgoing and customer-focused? Do you enjo ...
-
Account Representative
2 days ago
Joe Dougherty - State Farm Agency Intern Cincinnati, United StatesJob Description · Job DescriptionBenefits:Team Building experience · Life Insurance · Bonus based on performance · Competitive salary · Flexible schedule · Opportunity for advancement · Paid time off · Training & development · AGENCY DESCRIPTION: Are you outgoing and customer-foc ...
-
Account Representative
2 days ago
Marc Sullivan - State Farm Agent Cincinnati, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Named Account Representative
1 week ago
MIDWEST MOTOR SUPPLY CO Cincinnati, United StatesWe're Growing in Blue Ash We are looking for motivated, growth-minded individuals in the Blue Ash area who are interested in starting a career in sales. Grow With Us Kimball Midwest is a national distributor of maintenance, repair, and operation (MRO) products, with over 1000+ Sa ...
-
Patient Account Representative
6 days ago
Vaco Cincinnati, United StatesJob Description · Job DescriptionVaco Staffing is currently seeking Patient Account Representatives for contract to hire opportunities Job responsibilities include:Contact responsible parties to resolve delinquent accounts. · Reviewing patient bills for accuracy and completeness ...
-
Insurance Account Representative
2 days ago
Tracy Davis - State Farm Agent Fort Thomas, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · A Fort Thomas State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Representative, your knowled ...
-
Insurance Account Representative
2 days ago
Mark Redmond - State Farm Agent Cincinnati, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ou ...
-
Insurance Account Representative
2 days ago
Linda Phelia - State Farm Agent Cincinnati, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · ROLE DESCRIPTION: · As an Insurance Account Representative for Linda Phelia State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relat ...
-
Insurance Account Representative
2 days ago
Eric Geiger - State Farm Agent Cincinnati, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ou ...
-
Insurance Account Representative
7 hours ago
Bri Bosch - State Farm Agent Cincinnati, United StatesJob Description · Job DescriptionSuccessful State Farm Agency opening 2nd location in Hyde Park the summer of 2024 · We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motiva ...
-
The Cincinnati Insurance Companies Fairfield, United StatesMake a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our Billing, Accounting, Corporate ...
-
Logistics Sales Account Representative
2 days ago
BM2 Freight Services Inc Covington, United StatesJob Description · Job DescriptionLogistics Account Representative – Corporate Office – Covington, KY · Company Overview · BM2 Freight Services, Inc is a full-service transportation solutions provider. We offer full-truckload (van, flatbed and refrigerated) freight, LTL freight, ...
Client Relations Account Representative II - Union, United States - Jobs for Humanity
Description
Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Company Name:
FIS GlobalJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)
Travel Percentage : 0%Job DescriptionGENERAL DUTIES & RESPONSIBILITIES
EDUCATION REQUIREMENTSBachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIESPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test.ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
