front end/lead clerk - Schofield, United States - Kroger

Kroger Schofield, United States

3 weeks ago

Description

Responsibilities

Model exceptional customer service and engagement behaviors.
Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
Spend at least 90% of time on customer approach side of the check lanes
Be an approachable, visible source of assistance to both customers and associates.
Maintain self-checkout and total front end queuing standards.
Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
Ensure till audits are being performed.
Supervise basket retrieval process.
Maintain break schedules for front end associates.
Make sure carry-outs are offered to customers.
Supervise cleanliness and safety conditions for front end and restrooms.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Previous comparable experience

None

About Us

Based in the Midwest, Roundy's merged with The Kroger Company in 2015. Today, we're proudly serving Roundy's customers in over 140 stores under the retail banners Pick 'n Save and Metro Market in Wisconsin and Mariano's in Illinois.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Roundy's family

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call or contact the location's management.

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