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Coronado

    Lobby Concierge - Coronado, United States - Loews Hotels & Co.

    Loews Hotels & Co.
    Loews Hotels & Co. Coronado, United States

    4 weeks ago

    Default job background
    Full time
    Description
    Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

    Job Specific
    • Greets guests in a warm, friendly, and professional manner
    • Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
    • Familiar with local dining, shopping, and entertainment offerings
    • Is completely conversant in all information in the Concierge Fact Book
    • Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
    • Becomes familiar with guest names and acknowledges them by name
    • Serves each guest on a one-to-one basis with utmost courtesy
    • Personalizes all services and anticipates guest requests whenever possible
    • Makes dining, theater, tour, travel, and other arrangements for hotel guests
    • Assists guests with transportation needs
    • Arranges childcare
    • Presents guest orientation sessions for new arrivals
    • Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
    • Works closely with in-house vendors to satisfy guest entertainment needs
    • Constantly displays outstanding communication and guest relations skills
    • Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone
    • Answers telephone in accordance with Loews Hotels standards
    • Takes a proactive role in providing assistance in the hotel lobby
    • Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
    • Maintains inventory of local maps and brochures
    • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
    • Retrieves guest messages from computer
    • Sets up and disassembles the morning and evening concierge service
    • Conducts Random Guest Survey Calls in accordance with hotel policy
    • Other duties as assigned


    General
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standards


    The wage for this position is $23.13.
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