Patient Experience Manager - Derby - Culinour

    Culinour
    Culinour Derby

    21 hours ago

    Full time $60,000 - $80,000 (USD) per year
    Description

    The Patient Experience Manager is responsible for creating and sustaining a culture of patient-centered care within the Healthcare Campus within the Food and Nutrition Services Department. This role leads initiatives to improve patient satisfaction, ensures compliance with regulatory standards, and partners with clinical and non-clinical teams to deliver an exceptional experience throughout the patient journey. 

    Key Responsibilities 

    1. Patient Advocacy: Interacts with patients and family to ensure that nutritional needs and preferences are met.  Works within the Healthcare Campus framework to resolve any nutritional related concerns. 
    2. Experience Strategy: Understands and executes against Culinour' standards to create an optimal experience for the patients.   
    3. Data & Metrics: Monitor patient satisfaction scores, rounds on patients daily and documents outcomes to ensure barriers to service are removed. Reports trends to the ds and present actionable insights to leadership. 
    4. Staff Education: Train and coach staff on standard diets and ordering process.  Annual staff competency and food safety regulations and hospitality. 
    5. Complaint Resolution: Oversee grievance processes in compliance with CMS and Joint Commission standards. 
    6. Collaboration: Work closely with registered dietitians, nursing and  physicians to ensure patients' nutritional needs are met. 
    7. Community Engagement: Participate in hospital committees and community outreach to promote patient-centered care. 

    Qualifications 

    1. Education: Hight School Education or equivalent. RD or CDM preferred.   
    2. Experience: 3–5 years in food service leadership roles. Healthcare experience in senior living or relevant.   

    Skills:  

    1. Strong knowledge therapeutic diets and Serve Safe Certification or can complete in 3 months of employment.  
    2. Excellent communication and conflict resolution skills 
    3. Ability to lead cross-functional initiatives and drive cultural change 
    4. Data analysis and reporting proficiency 

    Core Competencies 

    1. Empathy and compassion 
    2. Strategic thinking and adaptability 
    3. Leadership and team collaboration 
    4. Commitment to patient-centered care 

    Culinour is a specialty company of Phoenix3 Collective, a Boston-based strategic growth partner that accelerates distributive and lifestyle service companies in healthcare, behavioral health, senior living, and corporate markets. Phoenix3 is a team of business builders, disruptors, entrepreneurs, and experienced operators, providing direction, resources, and capital from decades of successful leadership in these market spaces. More information about Phoenix3 Collective can be found at www.phx3.com.

    Don't meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot


  • Work in company

    Patient Experience Manager

    Only for registered members

    The Patient Experience Manager creates a culture of patient-centered care within the Healthcare Campus. · ...

    New Haven $75,000 - $85,000 (USD)

    2 weeks ago

  • Work in company

    Experience Manager

    Only for registered members

    OVERVIEW: · Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a ...

    Norwalk, CT $70,000 - $125,000 (USD) per year

    13 hours ago

  • Work in company

    Experience Manager

    Only for registered members

    We re hiring an Experience Manager to run day-to-day operations inside the gym once members walk through the door. · Schedule members directly into training sessionsMonitor attendance trends and demand by time blockConsolidate or adjust under-attended sessions when appropriateOpe ...

    Southbury, CT

    3 weeks ago

  • Work in company

    Program Manager of Patient Experience-YNHH

    Only for registered members

    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. This role will assist in the development and sustainment of education programs that support the care signature for YNHHS. · ...

    New Haven Full time

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    Lorem ipsum dolor sit amet, · consectetur adipiscing elit, · sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Lorem ipsum dolor sit amet. · Consectetur adipiscing elit. · ...

    Ridgefield $17.75 - $23.10 (USD) Full time

    2 weeks ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    Purpose: The Customer Experience Manager is responsible for the successful running of front-end operations, customer service, and all point-of-sale support within the store. This position focuses on maintaining excellent customer service, which upholds New Morning Market's missio ...

    Woodbury $22 - $25 (USD) Full time

    1 day ago

  • Work in company

    Program Manager of Patient Experience-YNHH

    Only for registered members

    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. The program manager patient experience will serve as a member of the patient experience team to drive patient experience strategy and help exe ...

    New Haven, CT

    1 month ago

  • Work in company

    Operations Experience Manager

    Only for registered members

    With a career at The Home Depot, you can be yourself and also be part of something bigger. · Position Purpose: · Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department rea ...

    Town of Brookhaven Full time

    1 day ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    This is the customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. · Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedure ...

    Berlin $17.25 - $22.80 (USD)

    1 month ago

  • Work in company

    customer experience manager

    Only for registered members

    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. · ...

    New Britain

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. · Drive customer service and associate engagement; · Catch associates on proper customer service techniques; · ...

    Middletown

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. · Retail management experience preferred · ...

    Ridgefield $17.75 - $23.10 (USD) Full time

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. · Assist Store Manager in leading and managing adherence to ...

    Stamford $17.25 - $22.80 (USD)

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. · ...

    Ridgefield, CT Full time

    1 month ago

  • Work in company

    Guest Experience Manager

    Only for registered members

    SSA Group at Connecticut's Beardsley Zoo is looking for a talented Guest Experience Manager to join our team. Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. · ...

    Norwalk, CT

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask ...

    Bristol, CT $39,500 (USD) per year

    4 days ago

  • Work in company

    Visitor Experience Manager

    Only for registered members

    The Aldrich Contemporary Art Museum is seeking a Visitor Experience Manager. The VEM is responsible for the public face of the Museum by managing the front desk, supervising staff and building relationships with visitors. · Actively greet visitors and provide orientation to the m ...

    Ridgefield, CT

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask ...

    Branford Full time

    1 month ago

  • Work in company

    customer experience manager

    Only for registered members

    + Manage and deliver effective front-end operations and expectations by leading omnichannel processes. Maintain store recovery standards to deliver Brand Promises. Deliver friendly customer service. · + Assist Store Manager in leading and managing adherence to Standard Operating ...

    New Britain, CT

    1 month ago

  • Work in company

    Guest Experience Manager

    Only for registered members

    The Guest Experience Manager owns the front-of-house guest experience across the inn and restaurant ensuring presentation organization and guest comfort. · Lead the front desk and guest arrival experience for overnight and dining guests · Ensure guests feel welcomed informed and ...

    Woodbury, CT

    1 month ago

  • Work in company

    Project Manager with Pharmacy Benefits Management experience

    Only for registered members

    A Project Manager with Pharmacy Benefits Management experience is required for 6+ months in Wallingford, CT. · ...

    Wallingford

    3 weeks ago

Jobs
>
Patient experience manager
>
Jobs for Patient experience manager in Derby