Implementation Consultant - Austin - HotSchedules

Description

Fourth is the world's largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team… and that starts with hiring the right people

Interested in joining our smart, fun, and talented team?

Position Overview

Implementation Consultants at Fourth play a key role in bringing our workforce management and inventory solutions to life for Customers across the hospitality and retail industries. In this role, you'll partner closely with Customers, Project Managers, and fellow Consultants to understand business needs, define requirements, and deliver solutions that create real value and strong return on investment.

You'll guide Customers through the end-to-end implementation journey, from discovery and configuration through validation and delivery. Acting as both a trusted advisor and project contributor, you'll work with technical and operational customer teams to ensure clear communication, visibility into progress, and strong user adoption of delivered solutions. Along the way, you'll help manage scope, timelines, and expectations while maintaining clear internal and customer-facing documentation.

As part of Fourth's Professional Services team, you'll build a deep understanding of our solutions and consult with customers on best practices tailored to their business. Each project may include solution, technical, integration, industry, and/or change management deliverables, giving you exposure to a wide range of expertise and opportunities to grow. Working cross-functionally with internal teams, you'll help ensure each Customer is set up for long-term success and sees meaningful impact from Fourth's technology.

This is a highly collaborative, customer-facing role with real ownership and influence. If you enjoy working with Customers, solving complex challenges, learning new systems, and helping businesses operate more effectively, this is an opportunity to make a difference.

Primary Responsibilities

• Partner with Customers, Project Managers, and internal teams to understand business needs and support successful implementations of Fourth solutions
• Guide Customers through key phases of the implementation journey, including discovery, configuration, validation, and delivery
• Collaborate with customer technical and operational teams to ensure clear communication, alignment, and user adoption
• Support adherence to project scope, timelines, and documented processes
• Maintain clear and accurate internal and customer-facing documentation
• Develop a strong understanding of Fourth solutions and consult with customers on best practices to support successful outcomes

Key Skills And Competencies

• Ability to quickly understand Customer needs and design practical, effective processes using relevant experience and industry best practices
• Comfortable consulting with and guiding Customers, including sharing insights on what has worked well for others across the industry
• Experience partnering with Project Managers across a range of implementation sizes and complexities to support successful solution delivery
• A collaborative team player who brings flexibility, a positive attitude, and a willingness to adapt in a fast-paced, evolving environment
• Working knowledge of the hospitality and/or retail industry, with an understanding of operational best practices and how to apply them using Fourth's solutions
• Ability to share advice, expertise, and industry best practices with Customers to help maximize the value of Fourth solutions and support long-term adoption
• Strong presentation, training, and meeting facilitation skills, with the ability to communicate clearly and confidently with diverse audiences

Preferred Experience And/or Qualifications

• Understanding of system integrations, data flows, and data architecture concepts
• Experience consulting with large Customers and delivering technical solutions to meet complex business needs
• Experience in presenting solutions, delivering demonstrations, and supporting training or workshops
• Ability to work independently, manage priorities, and deliver work to agreed timelines
• Strong communication skills, with the ability to engage effectively with both technical and non-technical audiences at all levels
• High attention to detail, with an organized and methodical approach to work
• Proven ability to deliver high-quality work and meet standards of excellence
• Strong analytical and problem-solving skills, with the ability to think logically and creatively
• Experience working both independently and as part of a collaborative team environment
• Professional, approachable, and flexible in working style

Measures of Success

• Successful delivery of projects and tasks on time, within scope, and within budget
• Clear documentation and communication of the customer return on investment
• Positive Customer satisfaction scores and feedback
• Consistent adherence to documented service level agreements (SLAs) and individual performance metrics

Environmental and Physical Demands

• Team members are expected to be available during normal business hours for internal and customer engagement
• Remote work will require a quality internet connection, an environment without distrustful background noise, and ability to attend virtual meeting with video camera on for a fully engaged interactions

Travel Requirements

• Though this role is fully remote, up to 30% of time may require travel to attend on-site Customer working sessions, internal enablement, and/or team building activities periodically (with appropriate advanced notice for travel planning)

Fourth Benefits

• Unlimited PTO
• Medical, Dental, Vision Insurance
• 401k Match
• Parental Leave
• Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.