Customer Service Associate - Chicago, United States - Exela Technologies

Description

Job Summary/Objective

Responsible for performing specialized clerical duties such as record-keeping and managing forms and information. Responds to queries by retrieving information in file systems.

Essential Functions and Responsibilities:
Locating, compiling and distributing requested files, documents and informationInter-filing documents into existing filesPerforms acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing scheduleEntering accurate file and document information into a records management databaseProcessing inactive and closed files in preparation for transfer to off-site storageMaintaining daily productivity logs in order to monitor department activities and workloadResearching information in various Records databases as neededMay assist in development of production formats and keying proceduresDemonstrates high levels of safety awareness and notifies supervisor of potential hazardsFollows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customersPerforms other duties as requiredRepetitive motion is required: may require twisting/bending/climbingRequired to work at computer for long periodsRequired to stand, walk, simple grasp, reach with hands and armsRequired to regularly sit, talk or hearRequired to possess close vision and ability to focusRequired working knowledge of Microsoft and Office SoftwareQualifications


Required:
H.S.

diploma or equivalentAbility to read, write and speak EnglishRequired to work at computer for long periodsRequired to to stand, walk, simple grasp, reach with hand and arms.

Required to regularly sit, talk or hearRequired previous Records experienceRepetitive motion is required; may require twisting/bending/climbingMay lift up to 25 lbs.

frequentlyPreferred:
Previous experience with data entry desirableRepetitive motion is required: may require twisting/bending/climbing

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