Senior Brokerage Operations Associate - Brooklyn - Propel, Inc

Description

Senior Brokerage Operations Associate

Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. We're a passionate team of 100 Propellers - all working to help our users get through the month, every month.

The Role

Propel owns Willoughby, a licensed entity building the first app-based digital Medicare brokerage, initially focused on dual Medicare-Medicaid users.

We're looking for a Senior Associate to help build and scale the operational foundation of our business. This is a highly cross-functional, individual-contributor role focused on automation, operations, analytics, and partner execution.

You'll work closely with Product, Engineering, Data, Compliance, and GTM to reduce manual work, improve reliability, and enable Propel to scale into new markets and partnerships.

The Core of What You'll Do

Back Office Automation

• Build and own internal-facing tools that automate core backoffice and post-enrollment workflows
• Identify high-impact opportunities to reduce manual effort, improve accuracy, and increase operational efficiency
• Partner with Product and Engineering to scope, ship, and iterate quickly on automation

Operations & Partnerships

• Support and increasingly own key operational partner relationships, including FMOs
• Manage carrier contracting and onboarding to enable GTM and state expansion
• Build, maintain, and refine Intercom workflows and macros to support advisors effectively at scale

Data & Analytics

• Use tools like Amplitude, Metabase, SQL, and spreadsheets to understand and improve Propel's funnel
• Partner with Product, Engineering, and Data to translate insights into execution and prioritization
• Develop strong intuition for operational metrics and business performance

Compliance

• Partner with the CCO and our compliance consultant on annual compliance filings
• Support compliance incident response and enrollment QA, automating processes where possible
• Ensure compliance processes scale cleanly as the business grows

Strategy & Planning

• Contribute to the operations roadmap and annual planning processes
• Support goal-setting, benchmarking, and company-wide communications
• Develop as a trusted IC voice in planning and prioritization discussions

Requirements

• 3+ years of experience in a startup, management consultancy, or similarly fast-moving environment
• Background in operations, analytics, or product preferred
• Experience supporting a consumer-facing product is a plus
• Strong bias toward action and iteration; comfort building imperfect systems and improving them over time
• Excellent attention to detail and organizational skills, with the ability to manage multiple workstreams simultaneously
• Comfort working with external partners across parallel initiatives
• Strong SQL and Excel/Google Sheets experience
• Familiarity with analytics tools such as Amplitude and Metabase
• Clear, concise written and verbal communication skills
• Experience in insurtech, Medicaid/Medicare, insurance brokerages, or adjacent regulated spaces is a big plus

At Propel, You'll Enjoy:

• Meaningful work and a strong shared sense of mission
• Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats a few times per year.
• 20 Days of PTO
• 4% 401K match
• $10k lifetime spend towards Carrot Fertility
• Excellent Medical, Dental and Vision options
• Other health and mental health focused benefits and perks
• Propel builds compensation bands referencing the 75th percentile of compensation for companies like us. Expected compensation for the role as scoped is $100, ,000 and will be based on how a candidate matches to our internal leveling guide.

Additional Considerations:

• We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities.
• Interview Accommodations: Propel is committed to providing reasonable accommodations throughout the interview process. If you need accommodations due to a disability or medical condition (such as additional time or accessibility support), please let us know as early as possible so we can support you appropriately.
• We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington.
• Background Check Requirement: For roles with access to confidential employee or customer information, a background check may be conducted following a conditional offer. All background checks are handled in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA).

More About Propel

Propel is a technology company that's strengthening the social safety net for people who receive government benefits. Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change. We've also partnered with renowned institutions and organizations like , GoFundMe, and GiveDirectly.

Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors, including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas.

Learn more about our impact from the press

• Fintech Company Propel Announces $10 Million Fund For Food Stamp
• Late Show With Stephen Colbert
• How to Propel the Fight Against Poverty in America
• How Tech is Helping Poor People Get Government Aid
• Propel Routes Money to those Who Need it Most
• How one tech startup is giving cash to SNAP recipients
• Recipients Affected By Government Shutdown
• How hunger relief groups say you can help feed your neighbors during the shutdown and beyond
• Helping our Users Navigate this Crisis

Join us, and let's build something amazing together