Loyalty Customer Care Representative Work From Home/WFH 17/HR - Toa Alta, United States - Kobie Marketing

Description

*Loyalty Customer Care Representative (Work From Home/WFH - $17/HR)*

at Kobie 100 2nd Ave S, St. Petersburg, FL 33701 *Loyalty Customer Care Representative - WORK FROM HOME $17/hour + bonuses with performance*

*Work from home - high-speed internet service/wifi required.*

*(Must be in commutable distance to Dallas, TX or St. Petersburg, FL)*

*Who You Are + What You'll Do:*

In this role you will speak with our loyalty customers by phone (chat) and/or email, answering questions and helping to solve problems while ensuring the highest level of quality and satisfaction.

*What youll do Day to Day:*

Learn specific client loyalty program guidelines

Answer all incoming inquiries directed to you in various media channels (phone, email, chat)

Approach each day with a positive, professional, customer-centric, and team-oriented attitude

Act with integrity at all times

Communicate in a clear, concise, and helpful manner both verbally and in writing

Take ownership of customer inquiries while working toward a resolution

De-escalate as necessary through effective communication and problem-solving skills

Efficiently use all internal systems and resources

Work independently without the heavy need to rely upon your team or supervisor

Adhere to schedules and company policies and procedures

Escalate any issues or concerns that are unable to be resolved through normal efforts

*Knowledge, Skills and Experience that you will need to be successful in this role:*

Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)

1+ year of customer service experience (or equivalent experience)

Strong customer service orientation with external/internal customers

Collaborative nature to work within assigned team

Good problem-solving ability to effectively guide customers through solutions

High level of accuracy and attention to detail

A "whatever it takes" attitude to care for customers

Ability to be flexible regarding changes in work processes and environment

Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)

Strong verbal, written, and listening communication skills

Flexibility with scheduling, including weekends

*Additional Knowledge, Skills and Experience that will help you stand out as a candidate:*

Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)

2+ years of customer service experience

*Education:*

High school diploma or equivalent required

Location (City) *
Associated topics: answer, coordinator, customer care, customer service specialist, phone, product support, service representative, technical assistant, telephone, tsr