Customer Experience Analyst - Atlanta, GA
1 month ago

Job summary
We are looking for a skilled Senior Customer Experience Analyst to join the Voice of the Customer team at our Fortune 50 retail client.Responsibilities
- Conduct competitive analysis and benchmarking to identify best practices in customer experience and ensure this retailer remains a leader in serving customers.
- Support ongoing enhancements to the Voice of the Customer program by creating and refining analytic models, scorecards, and dashboards.
Job description
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