- Organizational Framework
- Reports to the Customer Service Supervisor
- Work Environment
- Team oriented.
- Multiphone lines for Keystone and Giant Cement.
- Very fast paced office.
- Education/Experience
- Knowledge/Ability
- Experience with cement sales and dispatching of trucks, helpful, but not required.
- Computer systems, such as Word, Excel, Teams, SAP
- Must be able to use multi-line phone system. Handling numerous calls throughout the day.
- Provide excellent customer service by taking orders and processing them in an efficient and timely manner.
- Handle customers' issues and communicate with other departments.
- Coordinate shipments with transportation vendors.
- Communicate with shipping departments on product availability, customer/salesman request, etc.
- Handle fast-paced office in an open environment.
- Inventory control dealing with both plants and terminals.
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Customer Service Rep - Summerville, United States - Giant Cement Holding, Inc.
Description
In Written By: HR/Sales Position Title: Customer Service RepresentativeReviewed By: Lisa West, Customer Service Supv. Department: Sales
Date: 07/20/2022 Location: Giant Cement Company
Revision: 1 Employment Type: Salary, Non-Exempt
Objective: To provide excellent customer service and handle order entry administration duties.
Dimension: The Customer Service Representative will manage day-to-day contact with customers in open environment processing customer orders for Keystone and Giant Cement, communicating with carriers, dispatching trucks, along with other administrative duties.
Nature and Scope of Position:
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