- Evaluate and provide feedback on Customer Care and Operations interactions
- Coordinate calibration sessions
- Ensure quality standards are met
- Recommend process improvements
- Establish expertise on Figure's products and services
- Support analytical projects
- 2+ years experience in a customer contact center
- Previous Quality Assurance role experience preferred
- Knowledge of financial services regulations
- Focused, self-motivated, and reliable
- Ability to build rapport and trust cross-functionally
- Positive attitude with excellent interpersonal skills
- Adaptability and ability to thrive in a fast-paced environment
- Competitive salary and growth opportunities
- Equity stock options
- Comprehensive health, vision, dental insurance
- Employer-funded life and disability insurance
- Company HSA, FSA, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Flexible time-off plan
- Continuing education reimbursement
- Team swag deliveries
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Call Center Quality Assurance Specialist - Charlotte, United States - Figure
Description
About Figure
Figure is transforming financial services with its innovative technology platform, focusing on loan origination activities and network partnerships to scale new products. Through cutting-edge technology integration, Figure enhances efficiency and transparency in capital markets. The dedicated team at Figure is known for their drive, innovation, collaboration, and passion for building from scratch.
Join a team of proven leaders who have already created significant value in the financial technology sector.
About the Role
We are seeking an Operations Quality Assurance Specialist to join our Customer Operations team in Reno, NV or Charlotte, NC. As a Quality Assurance Specialist, you will mitigate risk by reviewing customer interactions, ensuring loan processing adherence, and providing feedback for an optimal customer experience.
What You'll Do
What We Look For
Benefits and Perks
Location: Charlotte
Additional Information
Residential candidates may earn between $49,280 - $61,600 with a performance-based bonus structure. Actual compensation may vary based on experience and location.
Figure does not sponsor work visas. All hires must verify eligibility to work in the United States.
